IT Specialist

Summary This position works with the IT Manager to handle overall IT functions for the Bank, including but not limited to, help desk tickets, remote access, monitoring servers, managing VOIP system, and will serve as computer support for employees. Duties Evaluates expansions or enhancements by studying workload and capacity of computer system. Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications. Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. Places software into production by loading software into computer; entering necessary commands. Places hardware into production by establishing connections; entering necessary commands. Maintains system capability by testing computer components. Maintains historical records by documenting hardware and software changes and revisions. Maintains client confidence and protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Qualifications A bachelor’s degree in computer science or related discipline, or equivalent education and experience. 2+ years related experience. Strong skills in problem solving and presenting technical information. Must be able to handle Software Maintenance and Software Testing. Basic understanding of business systems, VOIP, networking, and industry requirements. This position is required to be onsite at 5050 Poplar Ave Ste 110, Memphis, TN 38157 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr