Student Employment - Student Workstation Support Technicians

Student Employment - Student Workstation Support Technicians

ECU Department of ITCS Client Engagement and Support is currently seeking several Student Workstation Support Technicians. The Student Workstation Support Technician provides frontline technical support for University faculty, staff, departments, and student-facing workspaces. This position is responsible for troubleshooting, maintaining, and supporting computer workstations, printers, software, peripherals, and related technology used across Gold Pod offices and service areas. This role helps ensure that employees and student workers have reliable access to the technology needed to support daily operations, student services, events, and administrative functions. The position requires strong customer service skills, attention to detail, and the ability to communicate technical information clearly to both technical and non-technical users.

Key Responsibilities:

• Provide technical support for desktops, laptops, monitors, printers, scanners, phones, and other workstation equipment.
• Troubleshoot hardware, software, login, network, printing, and peripheral issues.
• Assist with computer imaging, setup, deployment, replacement, and relocation.
• Install, configure, and update approved software applications.
• Support Windows operating systems, Microsoft Office, web browsers, and commonly used university applications.
• Respond to service requests and document work using a ticketing system such as TeamDynamix.
• Maintain accurate records of equipment, service actions, and inventory changes.
• Assist with onboarding and offboarding technology needs for employees and student workers.
• Provide support for shared workspaces, labs, front desks, and student service areas.
• Escalate complex technical issues to higher-level IT support teams when needed.
• Communicate professionally with faculty, staff, students, vendors, and IT team members.
• Support special projects such as workstation refreshes, software rollouts, and technology upgrades.

Preferred (Majors, Experience, GPA, etc.)

Special Instructions to Applicant - Please upload your resume online.

Additional Instructions to Applicants - Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Nondiscrimination Statement - East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at View phone number on click.appcast.io (Voice/TTY) or ADA - View email address on click.appcast.io.