Strategic Account Manager

Purpose Supports Liberty’s New Hampshire business across its natural gas and electric service territories. Leads relationships with local elected officials, governing bodies, business organizations and other key stakeholders, and manages a portfolio of strategic customers, including large industrial and municipal accounts. Acts as Liberty’s lead representative in key communities, connecting the company, its largest customers, and local stakeholders. This role aligns customer needs, community priorities, and economic development opportunities with company commercial objectives for reliable, sustainable growth. Accountabilities Builds and maintains relationships with local elected officials in key communities across the service territory, including mayors, town managers, and city council members. Proactively engages elected officials and other key stakeholders during outages or emergencies to ensure clear communication and operational continuity. Establishes a targeted plan for involvement in community and local organizations and supports development of annual charitable giving programs. Represents the company at targeted business, trade, and community events to strengthen visibility and partnerships. Works with municipal officials, chambers of commerce, and local development agencies on initiatives that support customer growth and community investment. Supports employee volunteer and outreach efforts that reflect company values. Supports storm and emergency response assignments, as needed. Serves as a trusted point of contact for assigned strategic accounts within each region, providing responsive service and proactive communication. Coordinates with Operations, Billing, Engineering, and Regulatory teams to ensure timely, accurate support. Builds strong relationships with customer executives and operators to anticipate needs and resolve issues quickly. Proactively engages customers during outages or emergencies as necessary to ensure clear communication and business continuity. Represents customer and community interests in internal planning and capital prioritization discussions. Education and Experience Bachelor's degree or equivalent 7+ years of professional experience in business development, community relations, government affairs, or related field Utility or adjacent industry experience preferred Comfortable working in a fast-paced environment and juggling many priorities Benefits Company funded Pension program 401k with Company match Full insurance benefits (health/dental/vision/life) Collaborative environment with a genuine flexible working policy Share purchase/match plan Defined Contribution savings plan Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities. #J-18808-Ljbffr