FCM - Account Manager - Philadelphia, PA

Account Manager

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards.

About The Opportunity

Join FCM as an Account Manager and take ownership of a dynamic portfolio of national and multinational clients. In this role, you'll drive customer profitability, retention, and growth while delivering best-in-market corporate travel programs. You'll act as a trusted advisor, leveraging data, insights, and industry expertise to shape impactful travel solutions. Working alongside high-performing commercial and operational teams, you'll help customers achieve smarter, more efficient, and value-driven travel outcomes.

Key Responsibilities

• Own and manage customer relationships across national and multinational travel programs
• Build and execute customer business plans aligned to contractual timelines and objectives
• Drive profitability, retention, and growth using data-led insights and commercial strategies
• Lead Quarterly Business Insight Reviews (QBIRs), presenting performance, trends, and user sentiment
• Identify and act on upsell and ancillary service opportunities
• Partner with internal teams to gain visibility of customer profitability and program performance
• Support program implementations within account management scope
• Provide industry expertise and guidance to Travel and Procurement Managers
• Interpret program data and deliver informed, actionable recommendations
• Drive policy compliance, consolidation, savings, traveler satisfaction, and duty of care initiatives
• Manage communications across customer organizations and internal stakeholders
• Identify opportunities to improve efficiency and product adoption across customer programs
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned

Experience & Qualifications

• 35 years' experience in account management or a client-facing role
• Experience managing customer programs, ideally in corporate travel or a B2B service environment
• Strong business acumen with ability to influence profitability outcomes
• Analytical skills with capability to interpret data and provide insights
• Proven selling, negotiation, and commercial conversation skills
• Ability to influence stakeholders with a challenger mindset
• Strong relationship-building skills across diverse markets
• Excellent communication and stakeholder management abilities
• Strong time management, storytelling, and presentation skills
• Team player with a growth mindset
• Solid travel industry knowledge
• Proficiency in MS Excel, Word, Outlook, Teams, Power BI, Salesforce, and Live Preso

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location Philadelphia, PA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $70,000 - $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at View email address on click.appcast.io

Flight Centre Travel Group