Young Adult Outreacch Case Manager

Job Description

Job Description

Young Adult Outreach Case Worker

Triage Department/Individual Shelter

Mission Statement:

Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill’s & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.

We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our Mission.

Position Summary:

This position of Young Adult Outreach Case Worker supports young adult guests in the community with creating a strategy to achieve a stable housing solution. This position has two goals as a priority focus: diverting people from entering shelter, and assisting to rapidly re-house those who do. This position will be part of a larger Young Adult Rehousing Team, focusing on housing search/placement assistance, assessment and planning, as well as collaborating with peers on case coordination. The Outreach Worker will also educate community providers about services available in the shelter and appropriate/inappropriate referrals. Key characteristics of this professional individual include: compassionate listener who helps guests to feel safe in opening up about their situation; able to conduct clinical assessments and coordinate planning with Young Adult Team; strong problem solver and critical thinker; able to combine respectful and assertive approach in helping guests seeking shelter to pursue alternative plans whenever possible; and effective advocate with external supports/organizations. This is a full-time position. Typical schedule is Monday-Friday 10am-6pm, but hours can be flexible based on job and staff needs.

Essential Responsibilities:

• Advocate on behalf of program participantsin order tohelp them move forward out of homelessness.

• Conducting outreach in the streets,woodsand community a minimum of twice a week to build professional relationships with those young adults living in unstable living situations in the Brockton area.
• Work as part of a team to assess and redirect as many people asappropriate toalternative options rather than shelter (diversion) and to developappropriate exitplans for those guestsutilizingemergency shelter services.

• Complete intake and assessment processin order toidentifyguest’s strengths, needs, barriers,

and goals in order to achieve shelter diversion or rapid and appropriate shelter exit.

• Complete thorough assessmentsin order toidentifystrengths, needs, barriers, and goals.
• Participate in the creation and/or implementation of program service plans.
• Work with outside providers to educate community about shelter services and appropriate/inappropriate referrals and to encourage phone referrals and scheduling of intake appointments.
• Create and accept internal and external referrals for resources and services andmaintaincommunication with providers.
• Assistguests with housing applications andsearch, andrefer to Housing Specialist ifappropriate.
• Collaborate with FBMS housing case managers to foster a smooth transition for guests moving out of shelter and into permanent housing.
• Provide support, crisis intervention,mediationand service coordination.
• Attend andparticipatein staff meetings and trainings as required.
• Collect andmaintaindata-based statistical information; Maintainaccuratecase records andsubmitwritten service outcome reports as needed.
• Provide support to deescalate andfacilitatecrisis intervention.
• Demonstrate a high degree of confidentialitypertaining tocase records and information.

Skills & Competencies:

• Empathy: An understanding and empathy for those dealing with homelessness and related issues.

• Professionalism:Maintainsthe highest level of professionalism in the delivery of services,building ofrelationships, collaboration with co-workers, and representation of Father Bill’s &MainSpringwithin the organization and the community.

• Communication: Speaks appropriately in positive and/or negative conversations with supervisors, co-workers, volunteers,donorsand constituents; Articulates the goals of Father Bill’s & MainSpring.

• Record-Keeping: Routine clerical or record-keeping incidental to the essential responsibilities of the job (including, but not limited to, data entry and case file updates).

• Job Knowledge: Possesses the practical and technical knowledge required on the job.

• Attendance: Acceptable overall attendance record, consistently at work and on time.

• Reliability: Reliedupon regardingtask completion and follow-up. Follows instructions, responds to managementdirectionandsolicitsfeedback to improve performance.

• Initiative: Seeks out new assignments and is willing to be flexible withadditional duties.

• Adherence to Policy: Follows safety and workplace expectations, regulations and processes as defined in the Employee Handbook.

• Work Ethic:Demonstratesa commitment to the Mission and adheres to the Operating

Principles of Father Bill’s & MainSpring and works as part of a team toward a common goal.

Other:

• Safety & Security: Actively promotes and personally observes safety and security procedures, anduses equipment and materials properly.
• Travel: Local travel may berequired. Valid driver’s license andgood drivingrecord required.
• Physical Demands: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions.

o Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly. Must be able to hear average or normal conversations and receive ordinary information. Average visual acuity is necessary.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties as assigned may be part of the job.