Mutuel Clerk

Mutuel Clerk

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie's Gaming Emporium, Rosie's Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

JOB SUMMARY: Sells and cashes wagering vouchers for guest use at self-serve terminals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides next-level guest service to internal and external guests.
• Demonstrates #AddLife culture in all interactions with guests and co-workers.
• Responsible for fostering an environment of support and motivation for Team Members.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Operates under strict rules and regulations as postulated by the Virginia Racing Commission (VRC) and Colonial Downs Group, LLC, regarding guest service and money handling.
• Operates a mutuel window providing courteous service and conduct with moral and ethical standards. Must refrain from personal wagering.
• Uses a teller terminal (ticket issuing machine) in tandem with a money drawer.
• Accepts wages and operates with due care in issuing the mutuel ticket so that it reflects the correct wager, pool, race, runner and racetrack.
• Cashes winning tickets, determining a ticket's validity and value, by running tickets through the ticket reader on the teller's terminal.
• Accepts full responsibility for the money handling in the issuance and cashing of mutuel tickets, draws and returns from the money room and the liability for any shortage that may occur.
• Monitors guests to prohibit minors from wagering.
• Yields the handling of a guest complaint to immediate supervisor.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position's supervisor.
• Keeps position supervisor informed of relevant activities.
• Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

• Ability to provide friendly, professional, and efficient service in a fast-paced, guest-facing environment.
• Clear verbal communication skills to explain wagering options, payouts, and procedures to guests.
• Ability to remain calm, courteous, and accurate when interacting with guests during high-volume racing periods.
• Demonstrated ability to accurately handle large volumes of cash, tickets, and vouchers.
• Strong attention to detail to ensure precise ticket issuance, payouts, and change-making.
• Ability to balance drawer and complete end of shift reconciliations with minimal discrepancies.
• Basic math skills, including addition, subtraction, and quick mental calculations.
• Ability to read, interpret, and process pari-mutuel wagers and odds.
• Comfort using computerized wagering terminals, ticket scanners, and POS systems.
• Dependable attendance and punctuality, including availability to workdays, evenings, weekends, and holidays.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required.
• Prior cash-handling, customer service, or retail experience preferred.
• Experience working in a fast-paced, guest-facing environment preferred.
• Other combinations of education and experience may be considered.
• Basic computer skills and ability to learn pari-mutuel wagering systems and terminals.
• Must obtain and maintain a valid racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

• The Team Member will be required to sit or stand and remain stationary for extended periods of time.
• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, flashing lights, temperature, and smoke, depending on the assigned station and guest volume.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Colonial Downs Group is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.