Warehouse Supervisor

Fetch is looking for a Warehouse Supervisor to join our team in bringing Fetch's services to new communities. The Fetch Operations Team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for a logistics leader with a passion for process, organizational excellence, and the ability to lead a team in providing superior customer experiences.

As a leader responsible for overseeing the package fulfillment process, you will lead a team of operation associates to ensure top-tier delivery service for the residents in your city. Additional duties include coaching and mentoring the operations team and on-boarding, training, and scheduling independent contract drivers.

What You'll Do:

• Managing the full scope of the fulfillment process at the warehouse
• Leading a team of Operations Associates tackling daily fulfillment
• Coordinating operations staff schedule
• Train, assess, and improve daily performance of Operations Associates
• Managing independent contractor relations including on-boarding, training, and scheduling
• Triaging and dispatching delivery drivers into efficient delivery routes
• Problem solving conflicts and as they arise and tackling ad-hoc tasks
• Working with the Customer Service team to answer customer inquiries via call, text or email
• Working closely with the Area Warehouse Operations Managers to provide constant improvements to existing processes and the Fetch service
• Organizing and maintaining package inventory using the Fetch platform
• Managing maintenance of Fetch delivery vehicles
• Coordinating rush deliveries and special requests to the meet the needs of Fetch residents
• Providing the Fetch Experience

What You'll Need:

• The will and drive to achieve, maintain and increase high standards
• 3+ years of experience in a management position
• Proficient in basic computer usage
• Clear and concise with electronic and verbal communication
• High-level of commitment towards prioritized decision making
• Ability to thrive under pressure
• Multi-tasking skills
• Passionate about serving others
• Comfortable in a fast-paced environment
• Must be able to handle 50+ pounds
• Must have a valid drivers license

What We Offer

• Competitive Compensation - Your expertise and impact are recognized and rewarded
• Annual Compensation Reviews - Your growth and contributions are evaluated and rewarded on a consistent cadence
• Comprehensive Benefits Package - Medical, Dental, Vision, and Life Insurance coverage, including voluntary and ancillary plans, for you and your family
• Plan for Your Future - 401(k), Short-Term, and Long-Term Disability coverage
• Paid Time Off (PTO) and Sick Time - Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most
• Invest in Your Growth - Access to leadership development resources and a clear path forward as Fetch scales
• Work That Makes an Impact - Help shape the future of our operations, teams, and growth

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.