Service - Service Advisor

Job Description

Job Description

Description:

Helfman Automotive Group is seeking motivated and customer-focused Service Advisors to join our growing team!

For over 50 years, Helfman has been one of the largest and most respected automotive retailers in Houston, Texas. As a family-owned and operated dealership group, we are committed to delivering exceptional customer experiences, innovative automotive solutions, and industry-leading service.

As a Service Advisor, you will serve as the primary point of contact between our customers and service technicians. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is passionate about helping customers maintain their vehicles safely and efficiently.

Working in our state-of-the-art service facilities, you will play an active role in the service drive by assisting customers, communicating repair recommendations, coordinating repairs, and ensuring an outstanding overall experience.

Responsibilities

• Schedule, confirm, and prepare customer appointments
• Greet customers promptly and professionally upon arrival
• Perform vehicle walk-arounds and identify customer concerns
• Recommend maintenance and repair services using a consultative approach
• Prepare repair orders with accurate estimates and timelines
• Maintain communication with technicians and parts departments to ensure timely repairs
• Provide regular status updates to customers throughout the repair process
• Follow up after service visits to ensure customer satisfaction
• Meet or exceed sales objectives and customer satisfaction goals
• Build strong product and service knowledge to better assist customers
• Deliver an exceptional customer experience that promotes long-term loyalty

Requirements:

• High school diploma or equivalent required
• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Sales experience preferred, but not required
• Positive attitude with strong interpersonal skills
• Comfortable using technology and dealership software systems
• Strong follow-up and relationship-building abilities
• Valid Texas driver’s license with an acceptable driving record
• Bilingual candidates are encouraged to apply