Property Operations Lead

Job Overview Kasa is the leading tech‑enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short‑term rentals had to offer and created a new class of hospitality that is well‑priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI‑driven pricing, and data‑driven decision‑making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high‑quality stays to guests. Our guests enjoy seamless check‑ins, caring service, and attractive amenities — and if anything comes up, our on‑site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Location & Time Commitment Location: Austin, TX Time Commitment: approximately 32‑40 hours per week Schedule: Flexible – including nights, weekends, and holidays. Responsibilities Perform regular in‑person inspections of public spaces and individual units to ensure cleanliness, safety, and compliance with Kasa brand standards. Identify, prioritize, and execute cost‑effective property improvements aligned with brand standards. Conduct recurring property management tasks such as replacing broken items, liaising with housekeeping partners and service vendors, stocking supplies, and providing support for lockouts, last‑minute requests, and other guest issues. Support guest experience by resolving on‑site problems promptly and empathetically. Manage short‑term emergencies, including work outside defined hours, for which overtime compensation is provided. Qualifications Strong sense of ownership – take accountability for all facets of unit/building performance and partner satisfaction. Technologically savvy – competent with modern tools and effectively apply them in daily work. Handy – comfortable using a toolkit and devising clever solutions to common minor repairs and maintenance tasks. Quality Control Leader – establish and implement streamlined processes that ensure high‑quality standards through proactive improvements and collaboration. Reliable – arrive to work on time and willing to work nights and weekends as required. Collaborative – work effectively with leadership and peers to meet goals and contribute to operational improvements. Smooth Operator – resolve problems with confidence, empathy, and creativity to swiftly satisfy guests. Change Agent – support tactical execution of change‑management efforts for new processes, tools, or technology. Process Minded – execute established processes with precision and surface deficiencies that impact the guest experience. Required Policy Information This role requires regular access to a reliable vehicle, a valid driver’s license, and a clean driving record with proof of insurance. Benefits Kasa Travel Credit – free stays and discounts for employees and their guests. Cell phone reimbursement – a portion of your monthly cell phone bill. 401(k) plan – company match up to 100% of the first 1% of your deferral. Paid Time Off – accrual at a generous rate that increases with tenure. Health Coverage – comprehensive health insurance, including fertility coverage. Equal Opportunity Statement Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. E‑Verify Participation Kasa is an E‑Verify participant and will verify your identity and employment eligibility by matching information you provide on the Form I‑9 against records available to the Social Security Administration and the Department of Homeland Security. Recruiting & Job Scams Notice The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com or us.greenhouse‑mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protection guidance and reach out to them directly. #J-18808-Ljbffr Kasa