Concierge Services Coordinator

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This position is looking for a motivated individual with a passion for elite customer service and attention to detail. This position is multifaceted and fast-paced and requires an individual who is a team player, can multi-task while remaining focused, and delivers a world-class customer experience to NICHOLAS AIR Members and employees. Must be reliable, self-motivated, detail-oriented, and organized, have strong interpersonal skills, and be able to communicate effectively both verbally and in written form, while possessing a professional work ethic.

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Department

Concierge

Location

Oxford, MS

This position is part of a team of Concierge Professionals working on a scheduled rotation. Hours may include days, nights, and/or weekends based upon the needs of the department.

Skills & Responsibilities

• Ability to participate in incentive program that enables participants to earn an additional 100% of their salary
• Concierge representatives are the bridge between the Member Services team and the coordination of special catering, accommodations, and other travel logistics for the company's private jet card clients
• This position works collaboratively with the Executive Leadership team, Flight Operations Team, and Member Services team to secure travel and ground logistics for each NICHOLAS AIR trip
• Role includes curating high level onboard experience for passengers while working with, and at oftentimes, negotiating with vendors to fulfill those requests
• Ensures the necessary documentation such as passports, visas, or other clearances
• Excellent organizational skills, with the ability to multi-task and work effectively under pressure
• Excellent interpersonal, communication, customer service, and teamwork skills
• Professional appearance and attitude
• Experience with MS Office applications with good keyboarding skills
• Supports and works with the Flight Schedulers

Education & Experience

• Bachelor's Degree Preferred
• Competitive candidates will have prior experience in hospitality, travel logistics, and/or customer service
• Prior aviation knowledge a plus
• Experience using multi-line phone system
• Experience with MS Office applications with good keyboarding skills

Requirements

• This position is required to report to Oxford, MS Headquarters
• Subject to pre-employment and random drug testing
• Must pass a background check
• Must have authorization to work in the U.S.