Service Design Coordinator

DescriptionThe National Security Customer Group of SAIC is seeking a Business Systems Analyst to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).The successful candidate shall, in support of the Service Design, synchronize efforts with the IT Service Portfolio Manager and produce customer-based additional information for each defined service.Responsibilities· Provide a consistent approach to designing services· Deliver services that are effective and efficient IT and mission solutions through the coordination of all design activities· Design services that can be easily and efficiently developed· Coordinate with appropriate stakeholders when a new or changed service is to be deployed to ensure workflows are developed in the Service Request System. · Documenets workflows with tasks prior to service implementation. · Achieving an overall improvement in the quality of IT service within the imposed design constraints by reducing rework once the services have been transitioned into the live production environment· Facilitating the completion of a Service Design Package for all new and existing services.· The contractor shall assist the Government IT Service Portfolio Manager in documenting and maintaining templates in support of Service Design Coordination.· The contractor shall schedule and document all required meetings (e.g., Requirements Working Group, Technical Review Board, and Design Planning meetings) in support of Service Design CoordinationThis position is for Monday through Friday, normal business hours. Qualifications· BA/BS· 5+ years of experience· DoD Secret clearance · ITIL 4 Foundations certification· Experience with formal system development methodologies including Agile · Experience working in a team-oriented, collaborative environment · Experience with business process modeling · Experience eliciting and documenting software requirements in the form of use cases and user stories· Experience working with BMC Remedy Ticketing System· Experience working with Microsoft SharePoint · Experience in business analysis activities including: o SW/HW requirements management and analysis o SW/HW requirements elicitation o SW/HW solutions analysis o SW/HW requirements planning · Strong attention to detail and follow-through skills · Excellent written and verbal communication skills Job Field: Information TechnologyTravel: No