Water Heater Solutions Advisor-Technician (Residential & Commercial)

Job Description

Job Description

Ready to be the pro who sells the right solution—and installs it right?

Do you enjoy turning problems into clear options customers can trust? Can you move from diagnosing to proposing upgrades to performing a clean, code-compliant install—all with excellent communication?

What this role is

• A consultative, sales-forward technician position serving homes and businesses
• A mix of recommending, selling, installing, repairing, and maintaining water heaters
• A chance to grow earnings through weekly-paid commissions on top of hourly pay

Your impact

• Recommend and sell replacement water heaters, filtration systems, and related upgrades during service calls
• Confidently present options, pricing, and value to close sales
• Install gas, electric, and tankless water heaters in compliance with code and safety standards
• Diagnose, troubleshoot, repair, and perform routine maintenance
• Use AI-powered sales coaching tools to review calls and refine your selling approach
• Educate customers on efficiency, performance, and total cost of ownership
• Maintain truck inventory, complete documentation, and leave clean job sites
• Coordinate with dispatch and installers for on-time completion
• Work overtime as needed because hot water emergencies can’t wait
• Adhere to all company safety policies and procedures

What you’ll need

• Sales experience preferred; you’re comfortable presenting choices and asking for the sale
• 1+ year of relevant field experience (plumbing background preferred)
• Clear, friendly communication and strong customer service
• Ability to lift 75+ lbs and handle field tasks
• Coachable, growth-oriented, and open to feedback
• Valid driver’s license with a clean driving record per company policy

Why you’ll like working here

• Hourly base + commission incentives (paid weekly)
• Paid Time Off and Paid Holidays
• Medical, Dental, Vision, and 401(k) with company match
• Health Savings Account (HSA)
• Company service vehicle and gas card
• Tools, equipment, uniforms, and uniform laundering included
• Life Insurance and an Employee Assistance Program

Culture & growth

We’re big on craftsmanship, safety, and customer education—and we back you with coaching and modern tools so you can elevate your skills and income.

Legal

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.