Tier 1 Network Engineer - TS

• Support a 24x7x365 mission-critical environment, with availability for both day and night shifts.
• Act as a key contributor in endpoint management, ensuring rapid incident resolution through proactive monitoring and ticket response.
• Apply entry-level troubleshooting methodologies to address complex and diverse network issues involving mixed media and protocols.
• Support and maintain Cisco wireless network products and protocols, adhering to best practices.
• Provide technical support to internal and external customers during critical service-related issues.
• Effectively communicate and manage customer expectations regarding network performance and issue resolution.
• Utilize strong critical thinking skills and sound judgment to quickly and effectively resolve network issues.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• Active Top Secret (TS) clearance or higher with sole U.S. citizenship.
• CompTIA Security+ or Network+ certification.
• 1-2+ years of experience in routing and switching.
• 1-2+ years of WLAN experience or equivalent knowledge.
• 1-2+ years of Help Desk or NOC experience, with expertise in troubleshooting network management tools and ticketing platforms for end-client networks.
• Experience using ticketing platforms (e.g., ServiceNow, Remedy, ManageEngine).
• Experience with Network Management Systems (e.g., SolarWinds, Zenoss, ThousandEyes).


Nice to Have Skills & Experience
• Certifications such as CCNA, CWNA.
• Familiarity with SIEM tools (e.g., Kibana, Splunk).
• Knowledge of DMVPN and wireless technologies.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.