Hotel Food and Beverage Assistant Shift Manager

Overview We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities Provides daily guidance and on-shift supervision to food and beverage team members, ensuring service, quality, and operational standards are consistently met. Supports departmental operational goals by monitoring performance, productivity, and profitability and taking corrective action as needed. Assists with scheduling coordination and staffing coverage to balance labor efficiency with guest satisfaction. Actively promotes, demonstrates, and enforces superior guest service standards, addressing service issues promptly and professionally. Maintains product menus and assists with tracking inventories, usage, and par levels. Ensures adherence to quality assurance standards, health department regulations, and food and beverage safety requirements. Supports compliance with departmental budgets, cost controls, and operational procedures. Assists management with administrative tasks, reporting, documentation, and special projects as needed. Ensures compliance with all regulatory, company, and departmental requirements within the area of responsibility and report potential issues to leadership. Maintains strict confidentiality regarding departmental, employee, and company information. Manages workflow during assigned shifts by prioritizing tasks, expediting service, and supporting team members through coaching and real-time feedback. Performs any additional job-related duties as assigned. Requirements Must be at least 21 years of age. High School Diploma or GED required. Bachelor’s degree preferred, or an equivalent combination of education and relevant food and beverage experience. One to two years of beverage, food service, or related experience preferred. Minimum of one year of supervisory or lead experience preferred. Prior gaming or regulated-environment experience preferred. Working knowledge of beverage operations, service standards, and promotional events preferred. Ability to train team members and effectively follow and execute training materials and procedures. Strong guest service, interpersonal, and communication skills, both verbal and written. Proficiency in Microsoft Office applications including Excel, Word, and Outlook. Flexibility to work varying shifts including nights, weekends, holidays, and overtime as business needs require. Physical ability to perform job duties with or without reasonable accommodation, including standing and walking for extended periods and pushing, pulling, lifting, or carrying up to 25 pounds. #J-18808-Ljbffr