Manager, Client Account Management

The CSC ServiceWorks Story:

At CSC ServiceWorks, we make everyday life easier for 40 million people across the U.S. and Canada. With nearly 100 years of experience and a team of 2,300 professionals, we power communities with innovative laundry and air solutions built on trust, respect, and integrity. Join us and be part of a company that combines technology, service, and purpose to create lasting impact.

Overview:

Mgr Client Acct Mgmt Monday - Friday 

As a CSC Manager of Client Account Management, you’ll lead a high-performing team focused on driving business growth, retaining key clients, and expanding relationships within our small to mid-sized strategic accounts. This role combines hands-on leadership, strategic planning, and cross-functional collaboration to ensure the team consistently meets sales goals while delivering exceptional value to clients.

Sales Strategy & Execution

• Develop and implement regional or market-specific sales strategies to achieve team and company goals.

• Review and approve sales deals to ensure profitability, margin protection, and accurate forecasting.

• Conduct regular pipeline reviews, account planning, and performance audits to maintain strong sales execution.

• Assign and prioritize new business opportunities and renewals to maximize growth and client retention.

• Drive customer retention and expansion by ensuring your team delivers exceptional service and relationship management.

Cross-Functional Collaboration

• Work closely with Branch and Operations leaders to align sales efforts with client needs and operational capabilities.

• Support company initiatives and help implement new programs across the team to enhance performance and client outcomes.

Leadership & Team Development

• Clearly communicate the company’s sales vision, priorities, and evolving strategies to your team.

• Lead regular team and one-on-one meetings focused on coaching, skill development, and performance improvement.

• Recruit, hire, and onboard new team members to strengthen the team’s capabilities.

• Set measurable goals, monitor KPIs, and provide actionable coaching to drive high performance.

• Foster a culture of accountability, engagement, and continuous improvement.

• Recommend and implement corrective actions when necessary, including performance improvement plans.

• Ensure team adherence to company policies, procedures, and best practices.

Administrative & Reporting

• Monitor sales performance against budget, forecasts, and investment plans to support business objectives.

• Maintain accurate records of sales activities, team performance, and pipeline updates using CRM and reporting tools.

• Prepare regular reports for senior leadership summarizing team performance, trends, and strategic insights.

• Collaborate across branches to ensure alignment between sales and operations strategies.

• Perform additional responsibilities as needed to support team and company goals.

Benefits & Perks:

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program

What we’re looking for:

• Education & Experience: Bachelor’s degree in business, marketing, or a related field OR 7–10 years of relevant experience and/or training, or an equivalent combination of education and experience. A Master’s degree in a related field is preferred but not required.

• Leadership & Team Development: Proven ability to lead, coach, and inspire teams to achieve high performance. Experience in building team culture, setting goals, and driving accountability.

• Business & Strategic Thinking: Entrepreneurial mindset with a strong focus on growth, profitability, and margin accountability. Skilled at analyzing financial, market, and operational data to inform sales and business strategies.

• Communication & Presentation: Strong written and verbal communication skills. Comfortable preparing and delivering executive-level reports, presentations, and recommendations to internal leaders and external clients.

• Technical & Analytical Skills: High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and CRM systems such as Salesforce. Ability to use data to identify trends, opportunities, and potential risks.

• Time & Project Management: Capable of managing multiple priorities simultaneously in a fast-paced, dynamic environment. Detail-oriented while maintaining big-picture focus.

• Relationship Building & Collaboration: Skilled at fostering strong working relationships across internal teams, clients, and external partners. Ability to influence, negotiate, and collaborate effectively.

• Travel & Meeting Requirements: Travel may be required to meet with clients or attend events. Able to conduct meetings both in-person at client sites and via video conference platforms.

Visit our Careers Website at to learn more about our available opportunities and the benefits of working for CSC ServiceWorks. 

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.