Quality Assurance Specialist

Title: Quality Assurance Specialist Career Team is a leading workforce development organization that blends technology with compassionate services to improve the lives of job seekers across the country. Reports to: Executive Director Location: Oxnard, CA Employment Type: Full‑time, non‑exempt employee Salary: $60,000 – $65,000 per year, commensurate with experience Overview: Support Workforce Development Operations in Ventura County as part of the Workforce Innovation and Opportunity Act (WIOA) and Community Development Block Grant (CDBG) programs. Ensure compliance, program quality, data integrity, and continuous improvement across workforce and community‑based services. Responsibilities: Conduct ongoing quality assurance reviews of participant files, case notes, and service documentation in CalJOBS and related systems. Monitor compliance with WIOA, CDBG, local workforce board policies, and contractual requirements. Review program activities and documentation prior to invoice submission to ensure accuracy and completeness. Identify trends, deficiencies, and opportunities for process improvement. Provide technical assistance and feedback to staff regarding documentation standards and compliance expectations. Support continuous quality improvement initiatives across workforce development and community service programs. Track performance data and assist with data validation and reporting activities. Assist with audit preparation, monitoring reviews, and corrective action follow‑up. Collaborate with leadership and frontline staff to improve customer experience and program outcomes. Present regular quality assurance updates to the Executive Director and program leadership. Maintain organized and confidential participant and program records. Approach each task with the “ZAG” mindset. Execute other duties and special projects as assigned. Qualifications: Associate’s degree or higher, or an equivalent combination of education and experience. 2+ years of experience in quality assurance, compliance, case management, workforce development, or social services. 1+ year of experience with WIOA and/or CDBG programs, policies, and processes. Experience reviewing documentation for accuracy, compliance, and completeness. Strong computer literacy, including Microsoft Office Suite and database systems such as CalJOBS. Demonstrated understanding of workforce development and community service compliance standards. Ability to maintain confidentiality and handle sensitive information with professionalism. Exceptional attention to detail with strong organizational, analytical, and critical‑thinking skills. Ability to work independently and collaboratively in a team environment. Excellent time‑management skills; ability to manage multiple priorities and deadlines. Strong verbal and written communication skills. Desired Skills & Knowledge: Prior experience conducting monitoring reviews or internal audits. Experience working within AJCC, workforce development, or federally funded grant environments. Strong problem‑solving skills and proactive mindset. Ability to interpret policies, procedures, and regulatory guidance. Benefits: Competitive benefits package including health, dental, vision coverage, paid holidays, and personal/vacation time. Equal Opportunity Employer: Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements: Employment is contingent upon successful completion of a background check, including criminal, prior employment, and education verification. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. #J-18808-Ljbffr Career TEAM