Logistics Operations Coordinator/Pricing Support Specialist

Company Description Shipntel Logistics provides parcel services and Parcel Intelligence software for brands that need more than standard shipping rate sheets. The company focuses on identifying overspend in parcel shipping and helping clients realize savings through Shipntel-issued carrier accounts without restrictive contracts. Shipntel offers comprehensive parcel solutions that support cost control, streamlined operations, and personalized customer support. With flexible parcel programs and scalable technology, Shipntel serves businesses shipping from a few dozen packages a week to several thousand a day. The team is dedicated to helping brands grow confidently through smarter shipping strategies and reliable service.

Role Description The Logistics Operations Coordinator/Pricing Support Specialist is a full-time, on-site role based in Miramar, FL. This position is responsible for handling incoming customer inquiries via phone, email, and chat, providing clear information about Shipntel’s parcel services, and resolving issues related to shipments, billing, and accounts. The role includes tracking packages, coordinating with internal teams to address service disruptions, and documenting interactions in customer management systems. The representative will proactively follow up on open cases, ensure timely resolutions, and support customers in optimizing their use of Shipntel’s technology and programs. Day-to-day activities also involve maintaining up-to-date knowledge of products and policies, contributing feedback to improve service processes, and representing Shipntel with professional, solution-focused communication.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to address inquiries, resolve issues, and provide consistent, high-quality assistance.
• Candidates should possess effective Communication and Interpersonal Skills to interact professionally with customers and collaborate with internal teams.
• Candidates should possess a focus on Customer Satisfaction, with the ability to manage expectations, handle concerns, and build long-term customer relationships.
• Previous experience in logistics, shipping, or a related customer-facing environment is beneficial.
• Proficiency with CRM or ticketing systems, basic computer skills, and the ability to learn new software quickly are preferred.
• Ability to work on-site in Miramar, FL, manage multiple tasks, and maintain accuracy in a fast-paced setting.
• College Degree preferred or High school diploma required; additional education in business, communications, or a related field is a plus.