Order Entry & Scheduling Coordinator

Job Description

Job Description

The Building Center, Inc .

Title: Order Entry & Scheduling Coordinator
Reports to:  Centralized Services Supervisor

FLSA Status: Hourly, Non-Exempt
Department: Office
Division: Pineville, Gastonia, Mebane, NC

The Order Entry & Scheduling Coordinator keeps truss orders accurate, organized, and on schedule. This role converts approved quotes to orders, maintains delivery dates and order records, and communicates updates across Operations, location teams, customers, and Centralized Services. The ideal candidate is detail-oriented, responsive, and comfortable managing time-sensitive requests in a fast-paced environment.

Job Duties :

Order Entry & Maintenance

• Monitor internal communications for sold jobs that are ready to be converted from quotes to orders.
• Convert approved quotes to orders in the applicable system, verifying information for accuracy and completeness.
• Monitor requests for new delivery dates and update active orders promptly and accurately.
• Process delivery-date change requests and communicate updates to the appropriate stakeholders.

Scheduling Coordination

• Maintain current, actionable job and delivery schedule information in MiTek.
• Coordinate with location and Operations personnel when a job is not delivered as scheduled, following the centralized delivery scheduling process.
• Communicate schedule changes, delivery exceptions, and documentation gaps promptly to the appropriate stakeholders.
• Follow up on open items so jobs progress from scheduling through delivery without avoidable delays

Service, Documentation, and Process Compliance

• Maintain accurate electronic records that support customer service, issue resolution, and operational reporting.
• Respond professionally to questions from location teams and escalate unresolved issues to the appropriate manager or process owner.
• Follow established SOPs and internal controls for order creation, scheduling, and documentation.
• Identify practical process improvements that strengthen accuracy, visibility, consistency, and turnaround time

Qualifications & Requirements :

• High school diploma or equivalent.
• Experience in order entry, scheduling, administrative coordination, customer service, or a related operations role.
• Strong data-entry accuracy, organizational skills, and attention to detail.
• Ability to manage multiple priorities, follow documented processes, and meet time-sensitive deadlines.
• Clear written and verbal communication skills and the judgment to escalate discrepancies appropriately.
• Working knowledge of Microsoft Office and the ability to learn new business systems.
• Experience with BisTrack, MiTek, ERP or order-management software, or delivery scheduling systems.
• Experience in building materials, manufacturing, construction supply, truss operations, logistics, or a multi-location environment.
• Familiarity with quotes, sales orders, delivery documentation, and order-processing workflows.

Work Environment

The employee is regularly required to communicate verbally and hear clearly. Frequent physical activities include standing, walking, sitting, and using hands and arms to perform job-related tasks. The employee may occasionally be required to climb, balance, stoop, kneel, crouch, or crawl, and must occasionally lift and/or move up to 80 pounds. The employee may be exposed to outdoor weather conditions and moving mechanical equipment on an occasional basis. The noise level in the work environment is typically loud.

Benefits

• 401(k)
• 401(k) Match & Profit Share
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Benefits
• Company-paid & Voluntary Life Insurance
• Health Savings & Flexible Spending Accounts
• Paid Time Off
• Referral Program

About The Organization

Founded in Charlotte in 1977, The Building Center, Inc. has grown from a single location into one of the largest privately held lumber and building materials dealers in the United States. Nearly five decades later, we remain family-owned and family-driven, guided by the same commitment we started with: to be our customers’ most valued building partner.

With more than 200 trucks on the road and a strong network of divisions strategically located throughout the Carolinas, we deliver consistent, reliable service to builders across the region. Our divisions include:

• South Carolina: Easley, Columbia, Holly Hill, Georgetown, Newberry
• North Carolina: Rock Hill, Boone, Monroe, Ocean Isle Beach, Pineville, Gastonia, Greensboro, and Mebane

Our regional strength allows us to purchase and sell branded and commodity products at competitive prices, while tailoring our inventories to match local building practices, architectural trends, and the unique needs of each market. Beyond supplying materials, we provide a full range of manufacturing support—including truss plants in North and Central North Carolina, millwork and door shops in the Triad and Charlotte metros, and custom fabrication in Pineville, where we also craft specialty products like reclaimed lumber flooring, cabinetry, mantles, and siding.

What makes The Building Center truly different is our culture and our people. We believe construction is, at its heart, a people business—built on relationships, trust, and hard work. Our values of service, integrity, and dependability guide us in every interaction, whether we’re serving customers, supporting our communities, or developing our employees.

When you join The Building Center, you become part of a company with deep roots, a bold vision, and a culture where you can grow, contribute, and make a real impact. Together, we’re not just delivering materials—we’re helping to build communities, futures, and lasting success.

Equal Employment Opportunity & Reasonable Accommodation

The Building Center, Inc. is an Equal Opportunity and Affirmative Action Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, protected veteran status, or disability, in accordance with federal, state, and local laws.

We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act Amendments Act (ADAAA). If you require an accommodation to apply for a position, please contact us at View phone number on ziprecruiter.com or View email address on ziprecruiter.com .