Systems Analyst - Senior

Assignment: RQ00767 - Systems Analyst - Senior

Requisition: RQ00767

Job Title: Systems Analyst - Senior

Client: City of Toronto

Start Date: 2026-09-21

End Date: 2027-09-20

Department: Technology Services

Office Location: Metro Hall, 55 John Street, Toronto

Business Days: 260.00

Location: 3 days onsite

Public Sector Experience: Preferred

Must Haves:

• 1. University degree in Business Administration or Information Systems or Computer Science or Engineering or equivalent combination of education and/or experience
• 2. 10+ years experience with Maximo (v8 or v7), Technical/Functional Skills Strong Expertise in IBM Maximo Asset Management / IBM Maximo Application Suite
• 3. Minimum ten (10) years of experience evaluating, recommending, and documenting business workflow, procedures, roles & responsibilities and systems integration and conversion strategies. Considerable experience documenting "as-is" and designing "to-be" business processes, utilizing Business Process Model and Notation (BPMN) standard.
• 4. Experience in QA and testing techniques, including planning, creating test data, and conducting functional testing, facilitating UAT and other types of testing in an enterprise environment; experience with HP ALM suite would be an asset.
• 5. Experience with Maximo implementation is an important requirement, most notably serving the areas of asset management, including planning, preventative maintenance, capital project delivery, contract/vendor management, service requests and work orders using web, geospatial and mobile technology.

Description

Qualifications and Experience:

• 1. University degree in Business Administration or Information Systems or Computer Science or Engineering or equivalent combination of education and/or experience
• 2. Minimum ten (10) years of application systems experience performing requirements elicitation and analysis, facilitating workshops with business stakeholders, and documenting business requirements for large-scale technology implementation projects.
• 3. 10+ years experience with Maximo (v8 or v7), Technical/Functional Skills Strong Expertise in IBM Maximo Asset Management / IBM Maximo Application Suite
• 4. Extensive experience supporting the implementation and sustainment of large-scale IT solutions including analysis, architecture, design, testing and roll-out.
• 5. Minimum ten (10) years of experience evaluating, recommending, and documenting business workflow, procedures, roles & responsibilities and systems integration and conversion strategies. Considerable experience documenting "as-is" and designing "to-be" business processes, utilizing Business Process Model and Notation (BPMN) standard.
• 6. Experience to identify and implement opportunities for business improvement, collaborate effectively and productively with other department leaders without conflict or confusion.
• 7. Experience in QA and testing techniques, including planning, creating test data, and conducting functional testing, facilitating UAT and other types of testing in an enterprise environment; experience with HP ALM suite would be an asset.
• 8. Demonstrated experience in and knowledge of current and emerging information & technology concepts such as mobile computing, GUI design principles, document management, business/data modelling methodologies, information management, data analysis, business intelligence, Agile methodologies, multiple-platform, network centric computing environment.
• 9. Experience with Maximo implementation is an important requirement, most notably serving the areas of asset management, including planning, preventative maintenance, capital project delivery, contract/vendor management, service requests and work orders using web, geospatial and mobile technology.

Assignment of Duties

• 1. Lead the transformational project of implementing MAS to replace the existing Maximo system.
• 2. Collaborate with cross-functional teams to gather requirements and design system solutions.
• 3. Manage system integrations with other enterprise systems.
• 4. Provide ongoing support and ensure continuity of service for the Maximo system.
• 5. Process documentation/validation/review, procedures, roles and responsibilities, data sets, and prepare other documentation as required, in accordance with the Business Process Model and Notation (BPMN) standard.
• 6. Support the development of the City's Enterprise Work Management Program
• 7. Ability to collect, interpret, and represent information in ways that are easy to read and understand.
• 8. Assist with the development of technical scope documentation for procurement of professional services and other system requirements.
• 9. Assist with the development of common enterprise standards, work management common process definitions and design considerations for the work management solution.
• 10. Take responsibility for eliciting, documenting, and confirming decisions related to business requirements, Investigating, and noting where they have an impact on common, enterprise-wide work management system requirements.
• 11. Possess critical mindset and a creative approach to design innovative and effective solutions to new and existing problems.
• 12. Evaluate and assess system and design options, document non-functional requirements.
• 13. Traceability Matrix between requirements and test cases Quality Assurance Management including test planning, test case development and execution, User Acceptance Testing support, user training, roll-out activities.
• 14. Workshop/meeting logistics, minute-taking, prepare status reports, summaries.
• 15. Prepare business operational procedures and training materials, identify and document sustainment needs.
• 16. Other duties and project support activities as required by the Project Manager

Deliverables

• All duties as outlined above

Additional Terms

• Anticipated Duration: 1 year
• Duration of Potential Extension: 1 year (2 extensions of 6 months each)
• The successful candidate will be required to work at Metro Hall, 55 John Street, Toronto, or any other location within the Greater Toronto Area, including working in a hybrid work arrangement (3 days onsite per week). The successful candidate will be working seven (7) hours per day excluding breaks, five (5) days per week based on normal working Business Hours.