Customer Service Representative

Fastsigns Customer Service Representative

Fastsigns is a visual communications company using innovative thinking and state-of-the-art technology to create and design graphic solutions for businesses large and small. With over 550 locations worldwide, Fastsigns is the award-winning industry leader known for its broad visual communications expertise. Our exceptional suite of products and services, developed and delivered by our talented and knowledgeable teams, create comprehensive solutions to meet any business or marketing challenge.

Fastsigns is always looking for talented, dedicated professionals to join our team. If you have the skills, abilities, and desire to join our world-class company, then we encourage you to continue with this online job application.

Fastsigns is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Description

Are you a highly motivated individual with strong customer service and selling skills? Are you looking for a career with an established and fast-growing company? If so, we're looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential. We are a dynamic company that offers its employees a great culture and the opportunity to make great money. If you are looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative (CSR)!

As a CSR, you will use your experience and skills to follow up with leads and ultimately close business. You will be responsible for all sales activities within the center and will serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders and execute various marketing programs while providing exemplary customer service, building relationships, and using consultative selling when dealing with customers.

Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative sales approach. If this sounds like the opportunity you've been waiting for, then we encourage you to apply now!

Responsibilities

Sells consultatively and makes recommendations to prospects and clients using various products and Brand Standards

Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email

Follows up on new leads and referrals resulting from telephone, marketing, and email activity

Prepares estimates and establishes/maintains estimate follow-up procedures

Communicates with customers on order status and changes in the production schedule

Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.

Maintains an attractive retail environment (clean, organized, and functional)

Helps as needed with reports, close-out, invoices, and required paperwork

Identifies and resolves customer satisfaction issues

Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.

Aid in Design and Production when necessary

Qualifications

High school diploma or GED required

Bilingual English/Spanish preferred

At least three years in retail or inside sales with excellent customer service experience

Proven record of consistently hitting/exceeding sales targets or quotas

Able to perform cold calls to secure new business for the center

Experience resolving customer satisfaction issues

Experience working under pressure with multiple tasks/projects

Proficient computer and internet skills, including Microsoft Office suite

Strong verbal and written communication skills

Basic math skills

Strong organizational and time management skills

Benefits

Holidays

Sick Time

Formal Ongoing Training Program