Front Desk Clerk

Benefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement About the Role: New Day Health Systems in Catonsville, MD is looking for a friendly and organized Front Desk Clerk to be the welcoming face of our practice. If you thrive in a fast-paced healthcare environment and love making a difference in people's days, we want to hear from you! Responsibilities: Greet and check in patients and visitors in a professional and welcoming manner Answer and route incoming phone calls, take messages, and respond to inquiries Schedule, confirm, and manage patient appointments using practice management software Verify patient insurance information and collect co-pays at time of service Maintain accurate patient records and update demographic information in the EHR system Coordinate with clinical staff to ensure smooth patient flow throughout the day Handle administrative tasks including filing, faxing, and managing correspondence Requirements: High school diploma or GED required; associate's degree or medical office training preferred Prior experience in a medical or healthcare front desk role strongly preferred Familiarity with EHR/EMR systems and medical scheduling software Knowledge of insurance verification and medical billing basics Strong communication, customer service, and interpersonal skills Ability to multitask and stay organized in a busy front office environment Professional, compassionate demeanor with a patient-first attitude About Us: New Day Health Systems is a trusted healthcare provider serving the Catonsville, MD community with a commitment to compassionate, patient-centered care. Our patients choose us for our dedication to their well-being, and our team members stay because of our supportive, collaborative work environment. At New Day Health Systems, every role matters - and together, we make a real impact on the health of our community. #J-18808-Ljbffr