Front Desk Associate

Job Description

Job Description

OUR POSITION

At Dental Care of Waldorf we are combining superior dental care with a relaxing, safe environment for our patients. Our diverse and skilled team offers exceptional patient care with a focus on collaboration, hard-work, and the individual creativity of our team members. Our Front Desk Associates are passionate, patient-focused, and dedicated to the growth of our practice. Please note: 1 YEAR of previous experience is encouraged, not required. 18 years and older.

RESPONSIBILITIES

• Partner with our Practice Manager in daily operational tasks, such as scheduling, preparing for opening/closing, reporting, and inventory management.
• Work closely with Practice Manager to implement and support guest experience based standard operating procedures and metrics.
• Billing processes including dental insurances.
• Welcome and comfort guests as they visit our practice.
• Provide consistent, high-quality service and hospitality to guests, in-studio, and as needed, through email or phone.
• Collaborate with the entire team, including our Dentists and Hygienists, to optimize operations to positively impact the guest experience.
• Manage the front desk staff, including interviews, training, coaching, and evaluations.
• Maintain a strong knowledge of our ever-growing offering of products and services.
• Willingness to initiate tasks and perform duties without direct supervision.
• Excellent communication skills and be able to work with a diverse team.
• A positive, can-do attitude.

REQUIREMENTS

• Bring proven top-notch customer service experience in dentistry
• Demonstrated effective written and verbal communication skills required.
• Flexibility to work a schedule that will include early morning, late evening, holiday and weekend hours.
• Proficient in Google Suite strongly preferred.
• High School diploma required. Associates or Bachelors Degree in healthcare, hospitality or related field preferred.

We look forward to meeting you! Please APPLY NOW and we will get back to you as soon as possible!

EEO Statement

We are committed to promoting a work environment in which differences are respected, employees are treated fairly and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.