Customer Success Account Manager

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.

We currently have a career opening for a Customer Success Account Manager.

Time Zone Support

This role will support a hospital system in the Midwest and therefore requires someone to work traditional Eastern Time Zone hours.

Location

Remote

Travel

No known immediate travel however; one must be willing to travel once per quarter in US Midwest if necessary.

Role Overview

The Account Manager, Customer Success serves as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders. This highly visible role represents Cardinal Health across a large, complex customer organization and is accountable for delivering a consistently responsive, accurate, and solutions-oriented customer experience.

The ideal candidate combines a strong passion for the customer experience with disciplined execution, analytical thinking, polished communication, and end-to-end ownership. This individual must be comfortable coordinating across multiple Cardinal Health teams, identifying the right accountable partners, and maintaining momentum until customer needs are fully addressed. Success requires a customer-centric mindset, sense of urgency, attention to detail, professional resilience, and the ability to translate complex information into practical actions and strategic value.

Responsibilities

The successful Account Manager will make the customer feel heard, understood, and well supported. One must ensure that requests are acknowledged, priorities are understood, information is accurate, and issues will continue moving without repeated follow-up. This person will remain steady and constructive when conversations are direct, persist when new ideas initially meet resistance, and continue finding practical ways to support the customer. Internally, this person will independently coordinate the right resources, communicate clear ownership and timelines, and bring both solutions and strategic insights that strengthen the partnership and demonstrate Cardinal Health’s value.

Additional Responsibilities:

• Customer-focused and relationship driven: Builds trust through genuine support, empathy, reliability, and a strong understanding of the customer’s priorities and operating environment.
• Communication: Communicates clearly, professionally, and proactively with customer and internal stakeholders; acknowledges requests promptly, sets expectations, and provides updates through resolution.
• Organization/Multitasker: Manages a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities without losing track of commitments.
• Strong sense of urgency: Quickly recognizes customer impact, prioritizes appropriately, and acts immediately when an issue is operationally, financially, or clinically significant.
• Action oriented with end-to-end ownership : Drives complex issues to resolution, even when they require coordination across several teams, ongoing escalation, or rapid turnaround. The customer should not have to repeatedly follow up to keep work moving.
• Analytics: This role will regularly use Excel with VLOOKUPs and other formulas, functions, and data tools, to organize, validate, reconcile, and analyze information efficiently. Identifies trends and risks and turns financial, operational, utilization, inventory, compliance, and service data into clear insights and recommended actions.
• Presentation/Facilitation: Leads customer meetings and business reviews with confidence, explains complex information in an understandable way, and moves conversations from reporting into decisions, opportunities, and next steps.
• Relationship Building: Learns processes quickly, identifies the right accountable partners, and builds effective cross-functional relationships to resolve issues efficiently.
• Proactive and forward looking: Anticipates deadlines, risks, customer questions, and upcoming needs; plans and identifies opportunities before the customer must ask.
• Dependability: Follows established processes, meets commitments, delivers accurate work on time, learns from mistakes, and puts safeguards in place to prevent recurring issues.
• Demonstrates professional resilience: Receives direct or challenging feedback professionally and understands that it comes from the customer’s commitment to getting the right outcome. Manage tough conversations listening for the underlying concern, remains constructive, and uses the feedback to strengthen the partnership.
• Persistent and comfortable leading through resistance: Recognizes that the customer may be hesitant to adopt new ideas or changes. Continues to look for practical, customer-centered ways to add value, adjusts the approach based on feedback, and keeps appropriate opportunities visible without becoming discouraged by initial resistance or repeated “no” responses.
• Calm and adaptable: Maintains professionalism while balancing competing priorities, ambiguity, escalations, and urgent customer situations.

Qualifications

• Prior experience in a direct customer facing role.
• Prior experience executing in-person or live video presentations to external stakeholders and articulating metrics.
• Strong Analytical and Reporting capabilities.
• Excel VLOOKUP proficiency is required
• Demonstrate ability to problem solve and develop key relationships with external and internal customers.
• Willingness to travel once per quarter .
• Team player, focused on continuous improvement and development.
• Ability to identify needs, act and manage projects.
• Strong communication skills.
• Attention to detail.

Anticipated salary range: $68,500 - $107,470

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 11/20/26 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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