Lead Program Manager

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. Program Manager Responsibilities Develop detailed program plans, including scope, and schedule, and drive accountability for timely delivery across cross-functional teams and within-budget completion. Facilitate Project Core Team meetings used to mitigate risks, make decisions, and accelerate project execution. Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goals. Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership across the organization. Identify and track resolution of potential risks and issues that could impact program success and develop mitigation strategies to address them proactively. Manage and cultivate trusted partnerships with internal stakeholders, partners and PMOs to help develop project strategies and action plans that enable customer success. Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects. Bring ideas, innovation, and beginner’s mind to help in forming a vision for the P2C Shared Services organization. Program Manager Requirements 3+ years experience of complex project management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity. Subject matter expertise of P2C business processes based on relevant front line experience and/or experience transforming and implementing Lead to Cash processes and technologies. Solution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward. Ability to define goals, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others. Ability to assess situations and make decisions in a systematic and decisive manner. Ability to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes. Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes. Ability to learn quickly and work effectively in the face of ambiguity, shifting priorities, and a rapidly changing environment. Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high profile area. Accountability – assumes ownership for achieving personal and team goals. Experience with Salesforce a plus. Experience with Project Management tools a plus. PMP preferred. Location and Work Arrangement This is an office-flexible role for San Francisco. In office expectations are 3+days/week to support customers and/or collaborate with their teams. Benefits and Resources When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. time off programs medical dental vision mental health support paid parental leave life and disability insurance 401(k) employee stock purchasing program More details about company benefits can be found at the following link: Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Equal Opportunity Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Career Development We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. 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