Packaged Gases Customer Service Representative - Houston, TX

Packaged Gases Customer Service Representative
Position Summary
Manages sales campaigns
with the intent of either scheduling appointments for sales to improve sales
productivity or by gaining business via direct quote/follow up. Assesses
customer satisfaction with NSM products and services via conducting surveys and
provides insights for addressing customer concerns. Works closely with SBU
Sales Leaders, Sales, Corporate Marketing and Customer Service


Essential Functions
1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
2. Provides quotes or completes the sale,
if campaign appropriate to directly gain new business.
3. Probes and identifies problematic
situations/opportunities that could protect or yield new business for MTG and
communicates the information to the appropriate function for follow up.
4. Restocks store merchandise as needed.
Arranges stock on shelves or racks in sales area and keeps merchandise in
order. Marks or tickets merchandise.
5. Manages requests for products, price and
technical information.
6. Assist in warehouse in shipping &
receiving, inventory stocking, cleaning, labeling, or other tasks.
7. Maintains showroom cleanliness by
procedures set forth by management.
8. Identifies sources of leads and manages
the pre-qualification process in collaboration with sales and corporate
marketing.
9. Tracks result of outbound campaign
efforts.
10. Backs up inbound customer service, as needed.
11. Comply with all DOT and OSHA regulations.
12. Ensure all safety rules are strictly observed.
13. Perform other projects and duties as assigned.

Required For All Jobs
Performs other duties as
assigned
Complies with all
policies and standards

Knowledge, Skills and Abilities
High School Graduate
with diploma and/or prior experience in outbound calling/inside sales, outside
sales or marketing desirable.
Excellent customer service skills. Ability to
establish and manage customer relationships
Ability to work independently and under some
pressure to meet deadlines.
Demonstrates a clear and effective speaking
manner for the purpose of explaining information to customers and employees.
Ability to add, subtract, multiply, and divide
in all units of measure, using whole numbers, common fractions, and decimals.
Ability to learn NSM's business/product
types/organization/transaction systems
Excellent Telephone Communications Skills
Excellent Organizational Skills
Intermediate level knowledge of Microsoft Office
applications (Word, Excel, Outlook E-mail).

Mental Demands
Working Conditions - Indoor Retail-store
Environment with controlled temperature, cylinders gases yard moderate noise
level, computer screen exposure.

The company is an Equal Opportunity Employer that complies with the laws and
regulations set forth under EEOC. Qualified applicants will receive
consideration for employment without regard to their race, color, Religion,
national origin, sex, protected veteran status, or disability EOE AA
M/F/VET/Disability.