Hotel General Manager

Benefits:

Bonus based on performance

1.1 Job Description – General Manager Job Title: Property General Manager Department: Hotel Property Reports To: Regional Manager FLSA Status: Exempt

Position Summary: The hotel general manager is responsible for coordinating, overseeing, and organizing all the activities involved in the smooth and effective running of a hotel. This position will be involved in all aspects of the hotel operations to ensure profitability, com pan y compliance, recruiting, staffing and guest satisfaction. Candidate m ust be willing and able to pass background screening. Essential Duties and Responsibilities: • Managing all the operations of the hotel, including activities of all departments. • Monitoring daily and monthly revenue generated, as well as cost and expenses. • Keeping track of budgets and expenses, including reviewing financial reports and statements. • Responsible for recruiting, training, and supervising staff. • Develop and implement an efficient and consistent marketing strategy to promote the hotel’s services. • Planning maintenance works, events, and room bookings. • Managing and coordinating employees’ duties (receptionist, janitor, clerks, and so on). • Motivating workers and promoting teamwork to ensure optimum service and guests’ needs are met. • Inspecting all the rooms regularly in order to comply with hotel standards. • Ensuring good, smooth, and effective interaction with guests. • Ensure compliance with health and safety legislation and licensing laws. • Upholding the guidelines established by the hotel owner and ensuring that employees adhere to the company rules and guidelines. Competencies: To perform the job successfully, an individual should demonstrate the following. • Adaptability –Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.

• Communication – Exhibits good listening and comprehension skills. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. • Continuous Learning – Accesses own strengths and weaknesses. Pursues training and development opportunities. Seeks Feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills. • Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. • Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions. • Problem Solving – Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages. Works well in group problem solving situations. • Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts success of team above own interests.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Software Skills: Working knowledge of MS Office; knowledge of hotel management software (PMS)

Certificates and Licenses: LCB compliant

Supervisory Responsibilities: May supervise up to and over 10 employees

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates in a professional hotel environment. The role routinely uses standard office equipment and housekeeping equipment. • Will be around chemicals associated with kitchen, laundry, and maintenance environment. • Hotel operates 24/7 and this position will need to be available days, nights, weekends, holidays, and on-call as necessary.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires ordinary conversation, hearing, and visual acuity. • Bend, squat, kneel, twist and reach repetitively. • Sit, stand, walk for prolonged periods (2 – 6 hours per day), and move about the office and hotel/customer facilities as necessary. • Performing this job regularly requires use of hands to finger, handle, or feel objects, tools or controls. • Employee must occasionally lift and/or move up to 50 pounds. • Employee must be able climb several flights of stairs in case of emergency or if property is not equipped with elevator.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their manager.