Home Care Advisor / Inside Sales Representative

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

Are you a driven, empathetic sales professional who thrives in a fast-paced environment and wants to make a meaningful impact?

We’re a family-owned home care company with a long track record of excellence—including 9 consecutive Caring.com Super Star Awards—and we’re looking for an Inside Sales Representative (Home Care Advisor) to be the first point of contact for families seeking care.
This is a high-impact role where your responsiveness, communication skills, and persistence directly help families get the care they need.

Why Join Us?
- Family-owned company with strong values and leadership experience as caregivers
- 9x Caring.com Super Star Award winner
- Clinical support with a nurse on staff guiding care and training
- Mission-driven culture: we care for clients like family
- Clear growth paths into outside sales, operations, or care coordination

What You’ll Do
- Respond to inbound inquiries quickly (goal: within 1 hour during business hours)
- Conduct discovery calls to understand needs, urgency, and fit
- Convert leads into scheduled in-home consultations (Living Room Visits)
- Manage a high-volume pipeline (200–300 active leads/month) in Zoho CRM
- Execute consistent follow-up via phone, text, and email
- Maintain detailed notes and next steps for every lead
- Support outside sales reps and broader sales efforts as needed
- Ensure smooth handoff to care and operations teams

What Success Looks Like
- Strong conversion of inquiries into scheduled consultations
- Consistent, disciplined follow-up across all leads
- Accurate and organized CRM pipeline management
- Ability to handle a high volume of conversations daily
- Fully ramped within 90 days

What We’re Looking For
- 2–4 years of inside sales or phone-based sales experience
- Proven ability to manage and convert inbound leads
- Strong communication skills—empathetic, confident, and persuasive
- Highly organized with strong attention to detail
- Persistent and follow-up driven
- CRM experience (Zoho preferred)

Compensation & Schedule
- Base salary: $40,000 – $50,000
- Bonus tied to completed consultations
- Monday–Friday, 8:30 AM – 4:30 PM, some follow up on the evenings & weekends