BDC MANAGER

Dan Pilson Auto Center Inc

Mattoon, IL

Job Title: BDC Manager

Department: Business Development

Reports To: Director of Business Development

Classification: Exempt

Location: Mattoon, IL

Work Setting: 100% On-Site (Remote or hybrid seekers need not apply)

Job Summary

The BDC Manager is responsible for the day-to-day operations and management of a 10-person Sales and Service Business Development Center (BDC) team. This is a hands-on, working manager role focused strictly on driving production, efficiency, and growth. The BDC Manager will lead by example, assisting with daily activities and appointment setting while guiding Customer Experience Representatives who handle incoming phone calls and internet leads. The core mission is to optimize the customer experience and build loyalty through intensive call coaching, effective lead tracking in DealerSocket, and continuous process management. This role requires zero responsibilities related to vendor stack management or marketing.

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Vacancy posted 1 day ago

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