Manager - Residential Service Plumbing

Plumbing Service Manager

Location: Panama City, FL

Lead a High-Performing Plumbing Team with a Company That Invests in You

At Peaden, we don't just provide home services-we build careers. As one of the most trusted residential service companies in the Florida Panhandle, we're looking for an experienced Plumbing Service Manager to lead, develop, and grow our plumbing service department in Panama City.

If you're a proven leader with a strong plumbing background, a passion for coaching others, and a desire to make a direct impact on company growth, this is the opportunity you've been looking for.

Why Join Peaden?

• Competitive salary with performance-based incentives
• Company vehicle
• Health, Dental, and Vision Insurance
• Company-Paid Life Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Ongoing leadership development and training
• Career growth opportunities within a growing organization
• Supportive, team-oriented culture that values excellence

About Peaden

For decades, Peaden has built a reputation for delivering exceptional residential HVAC, plumbing, and electrical services throughout the Florida Panhandle. Our customers trust us because we hire the best people, invest in their success, and hold ourselves to the highest standards of service.

We believe great leaders create great teams. That's why we're committed to providing the tools, training, and support needed to help our managers succeed.

Position Summary

The Plumbing Service Manager is responsible for the overall performance, leadership, and growth of the plumbing service department. This role focuses on developing technicians, driving revenue and profitability, maintaining exceptional customer satisfaction, and ensuring operational excellence.

The ideal candidate is a hands-on leader who can effectively coach, mentor, and hold team members accountable while fostering a positive, high-performance culture.

Key Responsibilities

• Recruit, hire, onboard, and develop top plumbing talent
• Lead, coach, and mentor plumbing service technicians
• Conduct regular ride-alongs, performance reviews, and training sessions
• Monitor department performance and implement strategies to achieve revenue goals
• Collaborate closely with dispatch and operations teams to maximize efficiency
• Ensure technicians deliver outstanding customer service and maintain company standards
• Track key performance indicators (KPIs) and use data to drive results
• Maintain a culture of accountability, professionalism, and continuous improvement
• Support technicians in achieving both personal and professional goals
• Address customer concerns and resolve escalated service issues when needed
• Ensure compliance with company policies, procedures, and safety standards

Qualifications

Required

• 5+ years of residential plumbing experience
• 2+ years of leadership, supervisory, or management experience
• Strong understanding of residential plumbing service operations
• Valid driver's license with an acceptable driving record
• Proven ability to lead teams and drive performance
• Excellent communication, coaching, and problem-solving skills

Preferred

• Experience managing service technicians in a residential home services environment
• Knowledge of ServiceTitan or similar field service software
• Experience with budgeting, forecasting, and departmental performance metrics

What Makes You Successful in This Role

• You lead by example and earn respect through action
• You are passionate about developing people
• You thrive in a fast-paced environment
• You are driven by results while maintaining exceptional customer experiences
• You embrace accountability and inspire others to do the same

Ready to Lead?

If you're an experienced plumbing leader looking for an opportunity to build a winning team, grow your career, and make a lasting impact, we want to hear from you.

Apply today and join the team that's raising the standard for home service excellence throughout the Florida Panhandle.

Peaden is an Equal Opportunity Employer

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Any conditional offer will be subject to background check, MVR, and drug screen. DFWP