EDI Specialist

At the heart of our company is a deep passion for creating fresh, healthy, and artisan-quality food that brings people together. We honor the craft of artisan cooking, using scratch-made stocks, hand-chopped herbs, and only the highest-quality ingredients, complemented by cutting-edge technology. This allows us to deliver consistently safe, exceptional products on a large scale.

But it’s not just about the food. Our culture is built on principles that shape how we grow, both as individuals and as a team. One of our core values, Honoring Development, guides us to actively seek out, celebrate, and nurture one another’s talents, strengths, and interests. By fostering each other’s growth, we strengthen our relationships and capabilities, driving both personal and professional success.

We also believe in Honoring Each Other. We surround ourselves with passionate people who share our love for great food. Through mutual respect and collaboration, we create an environment where employees are empowered to thrive, building trusting, and rewarding relationships with our clients, partners, and one another.

If you’re looking for a place where your skills, passion, and ideas can flourish, we invite you to explore the opportunities available within our dynamic and supportive team.

Job Summary

Kettle Cuisine is seeking a motivated, detail-oriented EDI Support Specialist to join our IT team in a junior support role. Working directly alongside our EDI Specialist, you will assist in the day-to-day operation, monitoring, and continuous improvement of our Electronic Data Interchange environment — including our SPS Commerce platform, ROSS ERP integrations, and trading partner connections. In addition to traditional EDI support, this role has a forward-looking component: you will actively participate in the development and deployment of AI-assisted tools and automations to streamline EDI workflows, error resolution, and data processing.

Key Responsibilities

EDI Operations & Support

Monitor daily EDI transaction queues (850, 855, 940, 944, 810) and resolve processing exceptions in ROSS ERP under the guidance of the EDI Specialist.

Assist in configuring and maintaining EDI connections and document types within SPS Commerce.

Support the EDICOPY.BAT and AutoFTP file sync processes between production servers; elevate persistent failures promptly.

Perform testing and validation for new trading partner onboarding and document type additions.

Respond to internal inquiries from Customer Service, Shipping, and Finance related to EDI order discrepancies, routing issues, and document exceptions.

Maintain and update documentation for EDI procedures, configurations, error codes, and troubleshooting steps in the IT Knowledge Base.

Communicate with trading partners (e.g., Walmart, US Foods, Sam's Club) and third-party vendors (SPS Commerce, B2BGateway, Aptean/Ross) to coordinate testing, issue resolution, and onboarding tasks.

Track open items and follow up on pending setups or corrections with external EDI teams.

AI Development & Automation

Assist in building and maintaining AI-assisted tools to automate repetitive EDI tasks — such as exception triage, error categorization, and order discrepancy detection.

Collaborate with the EDI Specialist and IT Director to identify high-value automation opportunities within the ROSS EDI workflow.

Develop and refine AI prompt workflows and scripts (Python or Power Automate) to reduce manual intervention in daily EDI processing.

Support testing and iteration of AI-generated automations before production deployment.

Help document AI tool configurations, training inputs, and usage guides for team adoption.

Experience

Associate's or Bachelor's degree in Information Technology, Business, Computer Science, or a related field; or equivalent combination of education and relevant experience.

0–2 years of experience in IT support, data analysis, EDI, or a related field.

Exposure to EDI standards (X12, ANSI) and common document types (850, 855, 810, 940, 944) is a plus.

Any hands-on experience with AI tools, prompt engineering, Python scripting, or workflow automation is strongly preferred.

Skills

Basic understanding of EDI data formats: X12 segments, XML, CSV, and flat files.

Familiarity with FTP/SFTP file transfer concepts.

Comfortable working in or learning ERP environments (ROSS experience is a plus).

Strong analytical and problem-solving skills; able to read raw EDI data files to identify errors.

Genuine curiosity about AI and automation — eager to learn and experiment with new tools.

Excellent written and verbal communication skills for cross-departmental coordination.

High attention to detail and organizational discipline.

This role sits within a small, collaborative IT team and will have daily interaction with Customer Service, Shipping, and Finance. You will be mentored directly by our EDI Specialist and work closely with the Director of Information Technology. We are actively investing in AI-assisted workflows and expect this role to grow alongside those capabilities.

Pay Range for EDI Specialist

The EDI Specialist base pay range $25.00 - 30.00 USD/hourly. The listed salary range represents Kettle Cuisine’s good faith estimate for this position and represents the minimum and maximum for new hire salaries for the Lynn, MA location only. Ranges will be reviewed on a regular basis. An employee’s rate of pay within the range is determined by their qualifications, relevant experience, and demonstrated performance over time. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. The EDI Specialist position is eligible for our comprehensive benefits package. Kettle Cuisine and all its legal entities comply with all federal, state, and local minimum wage laws.

This position is also eligible for a target bonus of 10%.

Americans with Disabilities Act

Kettle Cuisine complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Equal Opportunity Employer

Kettle Cuisine is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Kettle Cuisine are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Kettle Cuisine will not tolerate discrimination or harassment based on any of these characteristics.

Core Values

Kettle Cuisine takes the utmost pride in its people, products and reputation. Each employee is expected to understand and live our Core Values every day.