Commercial Services Specialist II (Manheim)

Company Cox Automotive – USA Job Profile: Commercial Services Specialist II (Management Level, Individual Contributor). Flexible Work Option: No remote option; must work at a specified Cox location. Travel: None. Work Shift: Day. Compensation: Hourly base pay rate is $20.10 – $30.10/hour. The hourly base rate may vary based on location and candidate qualifications. Position may be eligible for additional compensation including commission (annual, monthly, etc.) and/or an incentive program. Job Responsibilities Perform data entry of required information. Manage account relationships, maintain effective communications, and ensure customer requirements are met. Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the system. Respond to customer inquiries relating to vehicles; provide quality service and assist in resolving problems. Communicate with Transportation Team to arrange required transportation or obtain information including transportation condition reports, bills, etc. Establish electronic customer vehicle files in the computer system; update files continuously with standardized abbreviations to ensure accurate record‑keeping. Seek floor price information from account representative and enter it into the system. In coordination with account representative, account operations coordinator, and account‑specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each institutional customer vehicle. Contact customer coordinators, service vendors, and/or account representatives when information is missing or problems occur. Communicate with the accounting department to balance the sales and perform post‑sale invoicing for accounts receivable as needed. Communicate with Vehicle Operations Team to prepare assigned vehicles for online programs. Prepare various reports, lists, and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such; actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management. Qualifications Minimum: High School Diploma/GED and 3 years’ experience in a related field. Alternative: Any higher level degree/certification beyond HS diploma/GED in a related discipline, or 5 years’ experience in a related field. Ability to work in a fast‑paced environment, receptive to change, and able to multitask. Prior clerical or administrative experience required. Proficient in basic computer programs and Microsoft Office suite. Commitment to providing excellent customer service and adherence to Client Contracts. Must be able to operate adding machines and other office equipment (copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time. Strong communications and organizational skills required. Drug Testing To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace; possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property, and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Additional paid time off is available in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Other benefits may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). Equal Employment Opportunity Cox is an Equal Employment Opportunity employer—All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must be currently authorized to work in the United States without current or future sponsorship; no OPT, CPT, STEM/OPT, or visa sponsorship is available now or in future. #J-18808-Ljbffr