Clinical Program Manager-Physician Outreach and Connections Department

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Physician Outreach and Connect

Job Summary:

Clinical Program Manager is a role that supports the Adult Physician Outreach department, Adult Service Lines at VUMC, and the external referring community. With guidance, this role helps promote and provide CME (Continue Medical Education) and engagement activities to the external referring provider community. Providing day‑to‑day administrative operations including budgeting and Workday tasks. Responsibilities include fiscal accountability; maintaining quality, safety, and regulatory standards; supporting a high level of care and service; optimizing workflows to ensure patient care; monitoring, analyzing, reporting and improving department performance; and helping to ensure integration with the broader clinical enterprise strategy.

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Department Summary:

The Physician Outreach and Connections Department at Vanderbilt University Medical Center (VUMC)

• Promotes Vanderbilt's services to clinicians in referral areas

• Shares information on new products and services

• Engages with community clinicians to learn their needs and strengthen relationships

• Collaborates with VUMC leadership on strategic outreach plans to increase referrals and surgical growth

Our team focuses on customer service, relationship building, service recovery, intelligence gathering, assisting in finding solutions and representing VUMC to other medical communities.

Position Highlights

• Mostly remote

• Monday - Friday Day Shift.

• Responsibilities include assisting in coordinating CMEs/Conferences/Events, developing compliance and competency for the outreach department’s CME program, creating newsletters/invites, and administrative responsibilities such as managing calendars, budgeting, ordering supplies and scheduling meetings.

• The following experience is highly preferred: Workday procurement experience, compliance/regulatory experience with CME/events, promoting and managing education/training experience, experience with Microsoft Products: Word, Excel, Outlook. Experience with REDCap, Emma, Epic EMR Ambulatory/Cadence

• Attention to detail, the ability to collaborate with others and also work independently, and creativity are critical to be successful in this position.

KEY RESPONSIBILITIES

• Provides budgetary management to the program.

• Provides training and guidance for individuals supporting the program.

• Promotes growth and expansion of the program.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.

• Oversees the creation, coordination and execution of the program.

TECHNICAL CAPABILITIES

• Networking (Intermediate): Build relationships through industry contacts, professional organizations and individuals. •

Quality Management (Intermediate): Developing a systematic process of checking to see whether a process or service is meeting specific requirements. • Peer Leadership (Intermediate): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.

• Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.

• Financial Processes (Intermediate): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.

• Process Improvement (Intermediate): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

Less than 1 year

Education:

Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.