Store Manager - Manhattan Locations

Job Description

Job Description

About Baked by Melissa

Baked by Melissa was founded by Melissa Ben-Ishay in 2008 with a simple idea: make people happy with something small, beautiful, and delicious. What started in a New York City apartment is now a brand with locations across the city, a massive social media following, and a community of customers who come back again and again. 

What you’ll be doing

• Own your store’s sales performance against KPIs (AOV, conversion, traffic) and ensure consistent execution of operations and customer experience standards

• Keep your store open, staffed, and operationally ready — you’re the person everyone counts on when things need to get done

• Act as the primary contact for coverage gaps and call-outs, resolving them quickly and without disruption

• Oversee opening and closing procedures, cleanliness, and store readiness to company standards

• Own ordering of store supplies within budget and maintain proper inventory levels

• Build and manage weekly schedules aligned to business needs and payroll budgets

• Monitor labor spend and adjust proactively to hit financial targets

• Lead, coach, and develop your Sales Associates in partnership with the Retail Talent & Development Manager

• Support hiring efforts and maintain a trained, motivated bench of team members

• Lead by example on energy, product knowledge, and service standards every single day

• Execute training programs that elevate overall team capability

• Ensure your team actively engages every customer and maximizes every interaction

• Address and resolve customer concerns quickly, professionally, and with brand-level grace

• Participate in weekly retail leadership meetings, speaking confidently to store performance

• Come prepared with insights on: traffic trends, sales barriers, and team performance

• Partner with regional Store Managers and leadership to resolve shared challenges

What success looks like

We’ll know this is working when:

• Your stores are consistently staffed, operationally sound, and customer-ready

• Your team is engaged, well-trained, and delivering against expectations

• Scheduling gaps are solved before they become problems

• You can speak to your store’s performance — the wins and the opportunities — with the confidence of a true business owner

What we’re looking for

Required

• 2+ years of retail or hospitality management experience, including direct team leadership

• Strong ownership mindset — you don’t wait to be told; you solve problems and move fast

• Clear communicator who can give feedback, run a meeting, and connect with customers equally well

• Organized and detail-oriented, especially around scheduling, inventory, and payroll

• Flexible availability including evenings, weekends, and key retail dates

Nice to have

• Multi-unit or multi-location retail management experience

• Experience managing to sales KPIs (AOV, conversion, UPT)

• Background in a high-volume, fast-paced retail or food & beverage environment

What we offer

• Competitive salary based on experience + performance incentives

• Individual tips — kept by you (unless during Holiday periods)

• The chance to put one of NYC’s most recognized brands on your resume

• 50% employee discount on all products

• 12-pack of cupcakes per week, your choice (limited edition exclusions may apply)