Field Service Technician (FST)

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team in Rockland, Massachusetts. UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations. Department: Service Reports To: Field Service Manager FLSA Status: Full Time/Non-Exempt Purpose This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO Business Services. The minimum time in this assignment is 36 months with a maximum of 60 months, determined by performance against established expectations. Responsibilities Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO Business Services and our customers Analyze customer needs, recognize business opportunities, and influence sales volume growth Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional Complete all administrative aspects of the job on time and error-free Provide accurate feedback with call close information, parts usage reporting, and customer meter readings Supervision Supervised Contacts Internal: Exempt, Non-Exempt External: Prospective Customers, Current Customers, Vendors Job-Related Dimensions Technical knowledge/skills Analysis (problem identification) Attention to Detail Customer service orientation Business skills Communications – verbal and written Planning and organizing, (work management) Teamwork (cooperation) Work standards (concern for quality) Follow-up Qualifications High School or GED Associate’s Degree or equivalent technical training Successful completion of: Manufacturer Core Basics 2 Manufacturer Training Classes 2 – 5 years industry or equivalent experience Physical Demands & Work Environment Ability to operate a motor vehicle for travel to client sites Ability to stand/walk for prolonged periods at times Ability to lift 50+lbs on occasion Benefits Choice of medical, dental and vision plans that provide our employees and their families, including domestic partners, with high-quality healthcare, including orthodontia for both adults and children Generous Company Paid Health Reimbursement Account Options to defray deductible expenses Company paid life and accidental death and dismemberment insurance for you, your spouse and children Flexible Spending and Health Savings Account Options – set aside pre‑tax dollars to cover out‑of‑pocket expenses related to health or dependent care Voluntary coverages at low group rates including Aflac Insurance – in the event of death or disability, you can help protect your family against the loss of income with various types of insurance Pet Insurance, breathe easy knowing Nationwide has your pets covered Pre‑paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7 A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan with match upon eligibility and free financial counseling Generous vacation, holiday, and sick leave programs – as we believe that taking advantage of time away from work is essential for a well‑balanced life UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws. #J-18808-Ljbffr