Hospitality Host - Hotel Front Desk Experience Preferred

Job Description

Job Description

• - 3% Match on 401K - available to all team members!
• Full Time Team Member eligible for Medical, Dental, Vision, & Life insurance benefits on 90th day!
• - Full Time Team Members eligible for generous PTO package!

SUMMARY: 

The Hospitality Host is part of the Hotel Team creating a pleasurable experience for all guests, prides itself on exceptional proactive service and unparalleled knowledge of property and services, and partners effectively with all other hotel departments to seamlessly cater to guest needs. Their responsibility is to create unique memories and maintain professional relationships with guests to enhance their overall experience, while following and meeting Service Excellence Standards. They assist in managing and supporting consistency of service and delivering results that contribute to the mission and overall success of the Hotel/Gift Shop, including accomplishing performance objectives linked to improving customer service and the value of the Hotel’s products and services to its customers and clients. 

ESSENTIAL DUTIES:

• This position performs duties in all the hotel venues including the Front Desk, gift shop, bell service, concierge, etc. as assigned.
• The team member is responsible for welcoming, registering and checking guests in and out of the hotel.
• Practice, support, and promote a positive company-wide culture and always demonstrate professional service standards towards guests, team members, and management.
• Participate in daily scheduled pre-shift meetings outlining activities and expectations to ensure standards are achieved and maintained.
• Respond to all guest inquiries in accordance with established company policy, procedures, and standards.
• Answer telephone requests quickly, courteously, and in a professional manner in accordance to set standards.
• Foster a success-oriented, accountable environment within the company.
• Assist Guests with dining reservations, event reservations, transportation, airline, medical, golf, spa, notary, floral etc.
• Provide arrangements and plan itineraries for guests.
• When performing duties, upsell amenities by using interpersonal and professional phone etiquette skills.
• Maintain a working knowledge of property, local and regional entertainment, dining, shopping, and other activities.
• Responsibilities must be performed in accordance with all company standards, policies, and procedures.
• Provide information to both internal and external customers as necessary.
• Accept, sort, and distribute mail/deliveries and ensure guests have what they need by the time they depart.
• Perform all check-out functions according to hotel policies and procedures, including, but not limited to, accepting payment by check, charge, cash, and direct bill payments.
• Perform all check-in functions according to hotel policies and procedures, including, but not limited to, early check-ins, late check-ins and walk-in while ensuring proper payment.
• Perform night audit functions, including, but not limited to, posting room and tax information and compiling hotel statistical reports.
• Perform booking duties according to agreed schedules and processes.
• Utilize technology systems to perform operations such as room service, housekeeping, events, banquets, etc. reservations at the hotel.
• Provide oversight in the Hotel operations, Front Desk, Gift Shop, Bell Services, etc. and ensure a pleasant and safe environment for internal and external guests.

QUALIFICATIONS AND/OR REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively before groups of guests or employees. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Native American Preference