Energy Efficiency Specialist

As a Subject Matter Expert (SME) in all aspects of the referenced program, the Outreach (Out) Supervisor will oversee and manage program pipeline and inquiries and will serve as main POC/liaison between the public, local program management, planning, internal project teams and the client. The Outreach Supervisor is responsible for program tracking towards goal, weekly/monthly/annual reporting of program production, collecting, writing, and updating program documentation, and advising on proper utilization of both internal and external program resources. The Outreach Supervisor will provide day-to-day supervision of the Outreach staff, and will be the responsible for developing and monitoring Key Performance Indicators (KPIs) for the Outreach team. The Outreach Supervisor will assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals/objectives. The Outreach Supervisor ensures projects in the pipeline are thoroughly analyzed and conducts quality assurance reviews of projects. Must possess a can-do attitude and be willing to wear multiple hats. Key Responsibilities: Coordinate with internal and external stakeholders to ensure program meets monthly targets. Validate projects have met program requirements and conduct QA review of projects. Update all manuals, guidelines, FAQs, internal and external documents. Coordinate with management team to ensure program documents are up to date. Review and analyze pipeline data/reporting. Track, investigate and resolve customer and Trade Ally escalations. In depth understanding of all aspects of project processing and knowledge of savings methodologies. Cross team and management collaboration to ensure best practices. Provide feedback and manage continuous improvement initiatives. Demonstrated team player comfortable working in a fast paced and dynamic environment. Understanding of pipeline management and resource allocation. Professional presence with desire to improve processes and exceed program savings goals. Experience providing a quality assurance review of projects. Understand all aspects of Energy Efficiency programs, including but not limited to Outreach initiatives, participation guidelines, approved measures and incentive levels. Regularly contribute to the development of new concepts, techniques, and standards. Develop solutions to complex problems which require the regular use of ingenuity and innovation. Ensure solutions are consistent with organization objectives. Participate in and deliver internal and external trainings. Participate in and attend Outreach events and conferences. Develop necessary team and program management tools for monitoring project progress/performance for proactive intervention and issue resolution. Ability to present program details to team members and external stakeholders for the purposes of recruitment, training, and communicating participation requirements. Utilize appropriate version control and approval process to update program guides and supporting material. Eligibility to work in the United States. Strong computer and record-keeping skills: proficiency in MS Office and use of Customer Relationship Management (CRM). Ability to work with culturally diverse customers and contractors effectively and respectfully. Excellent oral and written communications skills. Critical thinking, analytical, and problem-solving skills. Team-oriented, hands-on, adaptive, and client-focused. Excellent time management and organizational skills. #J-18808-Ljbffr