Customer Success Manager

Customer Success Manager (CSM) – Remote Location: 100% Remote (Eastern Time Zone) Salary: $2,500–$3,500 per month, based on experience Employment Type: Full-Time About Us Roofer Marketing Solutions is a fast-growing marketing agency specializing in roofing contractors and construction businesses. Our mission is to deliver outstanding SEO and social media marketing results for our clients while building a collaborative, fun, and high-performing team culture. This is a unique opportunity to join a dynamic and growing team, take ownership of the Customer Success function, and help scale our client success operations while building your own career path within the company. Key Responsibilities Onboard new clients following the sales process and introduce them to our services. Serve as the main point of contact for clients, providing guidance, updates, and support. Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) Ensure client retention by proactively addressing issues and providing solutions. Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. Track and report on client progress and performance metrics. Escalate issues as needed and manage difficult client interactions with confidence and professionalism Contribute to process improvements and build out SOPs for the CSM function. Mentor future CSM team members as the department grows. Required: 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment. Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads. Excellent communication, negotiation, and client management skills. Ability to handle challenging client situations with professionalism and assertiveness. Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools. Highly proactive, detail-oriented, and able to work independently. Passionate about delivering high-quality client results. Preferred: Experience working with contractors or service-based clients. Leadership experience or interest in growing into a senior CSM role. Why Join Us Fully remote work with flexible schedule within Eastern Time. Opportunity to build and lead your own team in the future. Exposure to high-level client success and agency operations. Supportive, fun, and high-energy team culture. Opportunity to shape processes and make the role your own. #J-18808-Ljbffr ❤️ About Poppy AI