Help Desk Technician

Help Desk Technician

Triple-S Steel Supply is seeking an entry-to-mid-level Help Desk Technician who will report primarily to the Manager of Network Systems.

Responsibilities:

• Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-orientated environment.
• Must be extremely resourceful, be able to troubleshoot on the fly.
• Provide end-user software and hardware troubleshooting and problem solving skills.
• Troubleshoot, upgrade and repair desktop PCs, remote, on-site, and in office.
• Maintain and contribute to standard operating procedures for all relevant processes and technologies
• Document all support and maintenance activity in a detailed concise manner on company helpdesk.
• Diligently and consistently follow departmental and organizational policies and procedures
• Assist in the maintainance and accurate inventory of all desktop and printing equipment as assigned as well as track in the field assets.
• Implement projects as assigned. Provide status reports and problem summaries
• Respond to emergency system outages as required.
• Create incident tickets, update incident tickets and close incident tickets using company helpdesk.
• Provide excellent customer service via helpdesk operations, will include email and onsite assistance requests.

Qualifications:

• Must be able to commit 40 hours a week with the rare possibility of after hours support.
• Must have a valid Driver's License
• Experience with Microsoft Office 2016 and 2010
• Some experience with Windows Server, SharePoint, Skype for Business, Adobe, Terminal Servers, Group Policy, Active Directory, Print Servers. NFTS File Permissions is a plus.
• A professional attitude, excellent customer service and neat appearance are essential.
• Good written and verbal communication skills
• Able to work independently and with others
• Able to master and support a large and diverse base of hardware and software technologies
• Analytical and problem solving abilities
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to lift and transport moderately heavy objects, such as computers and peripherals