Chargeback Analyst

Chargeback Analyst

The Chargeback Analyst researches, resolves, analyzes, and trends chargeback discrepancies to ensure accurate credits within wholesaler and distributor contractual terms. This role interprets large datasets across multiple systems, validates deductions against contract terms, negotiates paybacks, and delivers clear, data-driven insights that support informed decision-making. The analyst supports departmental goals and key initiatives, provides training and guidance to other analysts, and serves as a subject matter expert on chargeback processes and systems.

Responsibilities include:

• Monitor daily chargeback operations to ensure claims are processed accurately and appropriate payments and credits are issued within contractual and departmental requirements.
• Provide coaching, mentoring, and training to chargeback analysts, reinforcing adherence to department policies, procedures, and best practices.
• Assist with internal and external reports and audits for the Chargeback Department by preparing, reviewing, and supplying required documentation and analysis.
• Extract and compile large datasets from systems such as Model N, SAP, and other platforms to support chargeback analysis and deduction resolution.
• Analyze and interpret large datasets using Excel and other software tools to produce actionable information used to reconcile open chargeback deduction balances.
• Negotiate deduction paybacks with wholesaler and distributor partners and ensure payments are collected in a timely manner.
• Compile, organize, and process chargeback data required for management-approved internal offsets, ensuring accuracy and compliance with policies.
• Collaborate with department team members to maintain transparency and reduce conflicts related to financial activities and chargeback processing.
• Process chargeback claims by analyzing and interpreting validation errors, verifying calculations, and determining final disposition, including approving credits or issuing claim denials with clear justification.
• Perform daily reconciliation of chargeback submissions received and ensure timely, complete responses for all claims that meet contractual obligations.
• Prepare and summarize chargeback data analysis to identify key trends, discrepancy drivers, sales dynamics, and claim processing opportunities that reduce financial liabilities.
• Extract, prepare, and summarize detailed chargeback reports that support chargeback operations, departmental goals, and management information needs.
• Serve as a subject matter expert for chargebacks in the Model N system by training users, troubleshooting functionality issues, executing functionality testing, and providing expertise on chargeback-related system capabilities.
• Develop and maintain collaborative and productive relationships with Contracts, Membership, and other internal support departments, as well as key wholesaler contacts, using strong verbal and written communication skills.
• Work collectively with department team members to identify opportunities for process improvements and system enhancements that improve operational efficiency and reduce chargeback discrepancies.
• Update standard operating procedures (SOPs) to ensure they remain current and leverage chargeback expertise to recommend enhancements and best practices.
• Analyze, interpret, and summarize large datasets using Excel and other software applications to deliver accurate, actionable information for leadership and key stakeholders.
• Adhere to all departmental and chargeback policies and procedures, consistently demonstrating sound judgment, accuracy, and compliance.

Essential skills include:

• Bachelor's degree in business, finance, accounting, or a related field.
• At least 3+ years of related experience in credit and collections, accounts receivable, commercial finance, or customer account reconciliation.
• Accounts receivable and data analysis experience, including reconciliation of customer accounts and financial discrepancies.
• Demonstrated experience managing customer payment issues, past-due balances, deductions, disputes, credit holds, account reconciliations, and collection follow-up with internal and external business partners.
• Strong understanding of general accounting principles and their application to chargebacks and accounts receivable.
• Intermediate to advanced Microsoft Excel skills, including working with large datasets, complex formulas, and data analysis tools.
• Intermediate to advanced Microsoft Word skills for creating and updating reports, documentation, and SOPs.
• SAP 6.0 experience, including processing, validating, and reconciling financial or chargeback transactions.
• Model N experience or equivalent ERP system experience, specifically related to chargeback or contract management functionality.
• Proven ability to extract, analyze, interpret, and summarize large datasets from systems such as SAP, Model N, and Excel to resolve chargeback discrepancies and support business decisions.
• Experience with chargeback, accounts receivable, and deduction management, including researching and resolving deductions and ensuring contract compliance.
• Ability to work effectively in a complex and changing environment with minimal supervision while making independent decisions.
• Strong analytical and organizational skills, with the ability to manage details and prioritize multiple tasks.
• Strong written and verbal communication skills, including the ability to explain complex analyses and recommendations.
• Ability to initiate complex analysis, manage detailed information, and communicate results from a strategic perspective.
• Demonstrated ability to build cross-functional relationships and influence outcomes across internal teams.
• Excellent problem-solving and decision-making skills, exercising good judgment in resolving financial and operational issues.
• Experience collaborating directly with large and complex wholesaler or distributor accounts.

Additional skills and qualifications include:

• Pharmaceutical, medical device, healthcare, or related industry experience is preferred.
• Pharmaceutical chargeback and contract experience is desired, including familiarity with chargeback processes, contract administration, and wholesaler/distributor relationships.
• Experience in credit and collections within a pharmaceutical or related environment is beneficial.
• Experience coaching, training, and mentoring analysts or team members, including serving as a subject matter expert.
• Improvement and cross-functional collaboration, including identifying operational improvements and system enhancements.
• Experience updating and maintaining standard operating procedures (SOPs) to reflect process changes and best practices.
• Ability to influence stakeholders across Contracts, Membership, Finance, Customer Service, and other internal teams.
• Experience working as a subject matter expert in ERP or revenue management systems, particularly Model N.
• Exposure to sales processes, contractual analysis, and collaboration with accounting and finance functions.
• Comfort working in a growing organization with a collaborative team environment and a focus on supporting multiple business levels.

Work environment:

This role operates in a hybrid work environment. After onboarding and training, the position typically requires three days per week in the office, preferably Tuesday through Thursday, with the remaining days worked remotely as permitted. Standard hours are Monday through Friday, approximately 8:00 a.m. to 5:00 p.m., with flexibility to start between 7:00 a.m. and 9:00 a.m. The Chargeback Analyst works closely with a team of five other chargeback analysts and interacts regularly with internal team members and some external customers and wholesaler contacts. The office environment is modern and state-of-the-art, with on-site work perks that support a collaborative and engaging workplace. The organization emphasizes a culture of caring and support, offering opportunities to support multiple business levels, provide cross-departmental analysis, and contribute to initiatives that drive sales and revenue. Daily work involves extensive use of SAP, Model N, Microsoft Excel, and other analytical tools in a professional office setting.

Job type and location:

This is a contract position based out of Lake Zurich, IL.

Pay and benefits:

The pay range for this position is $35.00 - $39.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application deadline:

This position is anticipated to close on Aug 17, 2026.