Front Office Manager

Dental Front Desk and Insurance Coordinator

Flossen Family Dental | Cape Coral, Florida

About the practice:

Flossen Family Dental is a family-owned practice caring for children and adults in Cape Coral. We focus on making dental visits comfortable, personal, and easy to navigate. Our services include preventive and restorative care, clear aligners, same-day crowns, and emergency appointments.

Position summary:

We're looking for a friendly, dependable front desk professional who can create a great first impression and keep the administrative side of the practice running smoothly. This role combines patient communication, scheduling, insurance coordination, and billing support. The right person is comfortable managing a busy day, pays close attention to detail, and follows through until questions and claims are resolved.

Responsibilities

- Welcome patients, manage check-in and checkout, answer calls and messages, and respond to routine questions with warmth and professionalism.
- Schedule new-patient, hygiene, treatment, and follow-up visits. Manage confirmations, cancellations, open appointment time, and urgent requests in coordination with the clinical team.
- Maintain accurate patient information, appointments, insurance details, account notes, and communications in Eaglesoft.
- Verify insurance eligibility and benefits before visits, including deductibles, coverage limits, frequencies, and remaining benefits when available.
- Prepare and submit electronic insurance claims and supporting attachments through Vyne. Review rejections, correct administrative errors, and follow up on unpaid or denied claims.
- Present practice-approved treatment estimates, explain payment and financing options, collect payments, and help patients understand their accounts. Clearly explain that insurance estimates are not guarantees of payment.
- Help patients schedule recommended treatment and continuing-care visits; follow up on unscheduled treatment and overdue appointments.
- Work closely with dentists, hygienists, and assistants to keep the schedule moving and resolve patient concerns.
- Protect patient information and follow HIPAA and office privacy procedures.

Qualifications

- Dental front desk experience, including scheduling, insurance, claims, or patient billing is preferred.
- Strong communication and customer service skills, with a calm, helpful approach to patients.
- Excellent organization, accuracy, and follow-through, even when priorities change throughout the day.
- Comfort using practice software and learning new workflows; Eaglesoft and Vyne experience preferred.
- Familiarity with dental terminology and insurance explanations of benefits preferred.

What success looks like

Patients feel welcomed, informed, and confident about their next steps. The schedule and patient records are accurate. Insurance claims are submitted promptly, and outstanding claims receive consistent follow-up. Payments and account notes are recorded correctly. The clinical team can count on clear communication and a front desk that helps the day run smoothly.

Schedule: Monday–Thursday 8am-5pm with a one hour break at noon.
Pay: Ranges from $25-33 per hour based on qualifications and performance.

Benefits: 7 paid holidays, 4 day work-week, PTO that increases each year of employment, Assistance in finding and paying for health insurance, free dental care, $300 of CE and $200 uniform credit each year.