Commercial Planning and Operations Manager

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Aurora (IL), United States

Commercial Planning and Operations Manager

163619

Commercial Planning & Operations Manager, Americas

Chicago Area Preferred (Hybrid) | Remote Considered for the Right Candidate

At Sonova Consumer Hearing, we are seeking a Commercial Planning & Operations Manager, Americas to drive commercial planning excellence, operational execution, and regional profitability across the Americas business. This highly visible role serves as a strategic business partner and right-hand support to the VP Americas, helping shape forecasting, pricing, operational performance, and scalable business growth across the region.

What You'll Do

• Lead the regional SIOP (Sales, Inventory & Operations Planning) process, partnering with Sales, Finance, Supply Chain, and Operations teams to improve forecasting accuracy and business alignment
• Develop and execute demand forecasts to support revenue growth, inventory optimization, customer service performance, and product launch readiness
• Drive commercial analytics and profitability initiatives, including pricing strategy, gross-to-net analysis, promotional effectiveness, trade spend evaluation, and customer/channel profitability assessments
• Analyze market trends, pricing elasticity, and competitive dynamics to provide recommendations that support profitable growth and strategic decision-making
• Partner closely with Customer Service, Logistics, Supply Chain, and Sales Operations teams to improve order management, outbound execution, inventory allocation, retailer compliance, and fulfillment performance
• Lead cross-functional initiatives to improve operational efficiency, including EDI enhancements, reporting simplification, process automation, and workflow standardization
• Establish and monitor KPIs, reporting cadence, and operational governance processes to improve visibility, accountability, and execution consistency across the business
• Support new product launches and SKU lifecycle management, including inventory planning, demand ramp-up, monthly phasing, and end-of-life transitions
• Prepare and present business performance updates, highlighting revenue drivers, operational risks, inventory exposure, and margin opportunities to senior leadership
• Partner with the VP Americas and regional leadership team on strategic planning, financial modeling, growth initiatives, and continuous improvement efforts

What You Bring

• 7+ years of experience in demand planning, commercial analytics, sales operations, revenue management, or related functions within consumer goods, retail, or eCommerce
• Strong commercial and financial acumen with experience in forecasting, pricing strategy, gross-to-net management, and profitability optimization
• Experience leading or influencing cross-functional initiatives across sales, finance, operations, customer service, marketing, and supply chain
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights
• Experience with ERP systems and BI/reporting tools such as Power BI, Tableau, SAP IBP, Demantra, Anaplan, or similar preferred
• Strong communication and stakeholder management skills with the ability to influence across functions and leadership levels

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact View email address on click.appcast.io Human Resources

What we offer:
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care AccountsTeleHealth options401k plan with company match*Company paid life/ad&d insurance
Company paid Short/Long-Term Disability coverage (STD/LTD)
PTO, floating Diversity Day, paid holidays*
Paid parental bonding leave
Employee Assistance Program
Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $97K to $120K . This role is also commission eligible/bonus eligible.

How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

The Sennheiser brand

The Sennheiser brand stands for premium quality in the field of audio products.


At Sonova Consumer Hearing, we develop and offer consumer devices such as headphones, soundbars and speech-enhanced hearables under the brand license of Sennheiser.

The business is headquartered in Hannover, Germany, and has approximately 650 employees worldwide. To continue to be among the best in the industry, we are always on the lookout for outstanding talent.