Financial Counselor

Citizens Memorial Hospital (CMH) is hiring a Financial Counselor to join our Patient Accounts Department in Bolivar, Missouri - someone who leads with skill, compassion, and a drive to positively impact every patient and family we serve.


Position Details

• Status: Full Time

• Work Shift: Days

• Hours: Monday - Friday, 7:30a.m - 4:00p.m

What Your Day Looks Like: Our team helps patients understand how their insurance works, their patient portion and the options available to help relieve the financial stress of the payment of that responsibility.


As a Financial Counselor you will be:

• Performing financial clearance functions for patients/residents and clients of CMH

• Offering education and options to reduce their financial harm and stress, including but not limited to, explanation of insurance benefits, screening for Medicaid and assistance with applications

• Explaining and assisting with financial assistance

• Using RHC sliding fee program and payment plans

• Following up with accounts placed with vendors for assistance

• Maintaining Financial Assistance and RHC Sliding Fee Assistance processing and follow-up

• Collaborating with other team members, vendors and other departments to obtain the best financial outcomes for all involved

• Behaving in a manner consistent with the mission and objectives of CMH and performing other duties as requested.

Qualifications:

Education: Preferred High School Diploma or equivalent


Experience: Customer service


Skills: Time management, Communication, Calculation skills


Licensure/Certification: Application Counselor Certification within 3 months of hire


Physical: Ability to stand for 50% of the day and work on a computer for the remaining 50%


Benefits That Support You

• Competitive wages, annual merit increases, employee wellness program

• For a comprehensive list of benefits, please click here: CMH benefits.

Why CMH?

CMH includes 34 primary and specialty clinics, six longterm care facilities, and one residential care facility. We provide acute care, emergency services, ambulatory care, surgical services, pharmacies, walkin clinics, addiction recovery, therapies, and more - all grounded in exceptional, communityfocused healthcare.

• CMH is a three-time recipient of the Missouri Quality Award.

• 2025 Chest Pain-MI Platinum Award

• Springfield Business Journal awards include multiple years as an Economic Impact Award nominee and being honored in the Dynamic Dozen for being one of the top 12 fastest-growing companies in southwest Missouri.

• Click here to see the full list of awards for CMH!

Follow us on Facebook to discover more about life at CMH- the people, the culture, and the work that matters.


Recruiter Contact

Kaylie Sappington


Phone: View phone number on click.appcast.io


Email: View email address on click.appcast.io