Quality Assurance Analyst - Call Monitoring & Compliance
Bank of America ATM
Bank of America is seeking a Quality Analyst to monitor and evaluate inbound/outbound calls and case reviews within the Check Operations framework. You will document quality issues, track performance measures for management, and support coaching for staff to ensure regulatory compliance and high-quality client interactions. You will participate in testing activities, create test plans, and help identify risks and control gaps. #J-18808-Ljbffr Bank of America
Vacancy posted 2 days ago
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