Academic Program Coordinator II

Job Summary Provide administrative and logistical support to assigned degreed and/or non-degreed academic program offerings of an Institute college or school. Facilitate the various actions required to successfully offer and conduct academic programs. These actions may range from student recruitment to course evaluation. Program assignments are generally considered to be complex or advanced in content and objective. This position will interact on a consistent basis with: faculty members, prospects, students, vendors. This position typically will advise and counsel: prospects, students, vendors. This position will supervise: NA Responsibilities Job Duty 1 - Coordinate the application process through response to prospect inquiries, scheduling interviews, maintaining applicant records, etc. Job Duty 2 - Oversee student recruitment/program promotional event preparation. Job Duty 3 - Serve as primary point of contact for students and prospective students regarding assigned program offerings. Job Duty 4 - Coordinate preparations for conducting courses which may include classroom or facilities scheduling and preparation, ordering and distributing course materials, etc. Job Duty 5 - Prepare and update course schedules. Job Duty 6 - Develop and administer program budget. Job Duty 7 - Distribute and collect course evaluations; summarize and prepare reports. Job Duty 8 - May maintain websites promoting program offerings. Job Duty 9 - Perform other duties as assigned. Support the coordination and day-to-day operations of Dual Enrollment and Distance Learning programs, assisting with smooth delivery across faculty, students, high school partners, and internal teams. Assist with facilitator identification for Dual Enrollment and proctor nomination processes for Distance Learning, including coordinating survey distribution, tracking responses, and following up as needed. Respond to inquiries from prospective students, current students, faculty, and school partners through Salesforce and shared inboxes, ensuring timely and accurate communication. Support course setup each term by assisting with SharePoint organization, roster tracking, collection of course materials, and coordination of scheduling details. Assist with exam coordination processes, including supporting Gradescope setup, communicating instructions, and helping track proctoring and facilitator needs. Maintain program data in Excel, supporting reporting efforts, tracking key information, and assisting with basic analysis. Assist with preparing and distributing program communications, including outreach for orientations, information sessions, and regular updates to stakeholders. Participate in orientations, information sessions, and office hours by providing logistical support and assisting with presentations as needed. Contribute to the development and upkeep of SOPs and process documentation to support consistency across program operations. Provide support across team functions as needed, assisting with lower-priority or high-volume tasks to help maintain continuity of operations. Required Qualifications Educational Requirements - Bachelor's Degree in Academic Affairs, Business Management, Education, or related field or equivalent combination of education and experience. Required Experience - Four to five years of job related experience. Preferred Qualifications Additional Preferred Qualifications - Knowledge of and ability in website maintenance is a preferred job skill. Knowledge, Skills, & Abilities SKILLS - This job requires knowledge and skills related to educational program administration; customer service, oral and written communications; organization; multi-tasking; maintaining accounting records; and, use of basic and specialized computer applications. Strong organizational skills, with the ability to coordinate multiple tasks and timelines across programs Experience using survey tools such as Qualtrics (or similar platforms) to support distribution and data collection Familiarity with CRM systems such as Salesforce for managing inquiries and tracking communications Proficiency in Excel, including maintaining spreadsheets and supporting basic reporting and data tracking Strong written and verbal communication skills, with the ability to interact professionally with students, faculty, and external partners Ability to support detailed logistical processes, including course coordination, exams, and stakeholder communication Experience assisting with documentation or maintaining process guides and SOPs Attention to detail and ability to follow established processes accurately and consistently Ability to prioritize tasks and adapt to changing needs in a fast-paced environment Collaborative, service-oriented approach with a willingness to support team needs and contribute to process improvements Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. More information on these policies can be found here: Board of Regents Policy Manual | University System of Georgia (usg.edu). Other Information Salary range: $47,872.00- $63,000.00 (salary commensurate with experience) Location: Atlanta, GA Job grade: A7 This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel. This position does not require security clearance. Background Check The candidate of choice will be required to pass a pre-employment background screening. Position of Trust - no MVR or Credit. #J-18808-Ljbffr Georgia Tech