Customer Service Clerk - Emporia

Customer Service Clerk - Emporia

Position Type Full Time Education Level High School

The Cashier performs essential store operations while delivering excellent customer service and adhering to all company policies, procedures, and safety standards.

Essential Responsibilities

• Provide excellent customer service to every customer.
• Respond to and report customer complaints tactfully and promptly.
• Follow all company safety and security policies.
• Identify and eliminate safety hazards; report unsafe acts or conditions to management.
• Prepare required accident/incident reports and immediately notify Human Resources.
• Report to work on time and adjust to scheduling needs as required.
• Operate cash registers and point-of-sale equipment efficiently.
• Handle cash, safe drops, credit card transactions, and check-cashing procedures in accordance with company policies.
• Prepare shift reports and other reports required by management.
• Follow all company policies and applicable laws governing beverage and tobacco sales.
• Clean shelves, dispensers, restrooms, store interior, and other designated areas.
• Stock, rotate, price, and count merchandise; assist with inventory counts.
• Follow loss-prevention policies to prevent loss of cash and merchandise, including drive-offs.
• Build and remove merchandise displays.
• Assist management in maintaining buildings, equipment, and grounds.
• Perform other duties as assigned by the Store Manager or Area Manager.

Snapshot of Success The Haag Oil Snapshot of Success establishes the daily expectations for customer service, store appearance, cleanliness, stocking, and the sales floor and store lot. Team Members are expected to follow these standards throughout each shift and address areas needing attention promptly.

Professionalism Requirements

• Maintain a clean uniform and professional appearance.
• Demonstrate a positive, friendly attitude.
• Lead by example to reinforce store expectations.

Physical Requirements

• Ability to stand and walk regularly throughout the shift.
• Ability to stock merchandise and perform routine cleaning duties.
• Ability to stoop, kneel, crouch, and occasionally climb or balance on a ladder.
• Ability to occasionally lift and/or move up to 50 pounds.
• Ability to follow all company policies and procedures related to physical tasks and safety.
• Ability to tolerate frequent temperature changes between the store floor, walk-in coolers, and outdoor areas.

Work Environment

• Occasional exposure to gasoline vapors and industrial-strength cleaning agents.
• Possible exposure to hot cooking equipment; protective equipment required.
• Frequent exposure to cold and freezing temperatures while stocking walk-in coolers and freezers.

Core Competencies

Reliability consistently meets scheduling, attendance, and task expectations.

• Customer Focus maintains a positive attitude and delivers excellent service.
• Safety Awareness follows safety procedures and identifies hazards promptly.
• Attention to Detail accurately handles cash, completes reports, and follows procedures.
• Adaptability adjusts to changing tasks, priorities, and store needs.

Attendance Expectations

• Reports to work on time and as scheduled.
• Maintains regular, predictable attendance as an essential job function.
• Adjusts to scheduling needs, including shift changes when required.
• Follows company procedures for reporting absences or tardiness.

Qualifications

• High school diploma or GED preferred.
• Previous customer service experience helpful; we will train.
• Ability to follow company policies and procedures.
• Ability to perform basic math and handle cash accurately.
• Ability to communicate effectively with customers, coworkers, and management.
• Ability to stand, walk, stock, and perform routine cleaning duties.
• Ability to occasionally lift up to 50 pounds.