Patient Access Associate (PRN; Variable Hours) - Tulane Downtown Emergency Department

Be the Calm in the Chaos—When Every Second Counts In the Emergency Department, no two moments are the same—and your role is critical. As a Patient Access Associate, you’re often the first point of contact during some of a patient’s most stressful and urgent situations. Whether it’s an unexpected emergency or a critical moment, you bring calm, clarity, and compassion from the very start. Your ability to stay focused, organized, and empathetic helps patients and families feel supported—even in high-pressure situations. What You’ll Do (aka Keep Things Moving in Critical Moments) Greet and assist patients and families with urgency and empathy Register patients quickly and accurately during emergency visits Verify insurance, demographics, and required documentation Communicate clearly and compassionately in high-stress situations Support admissions, transfers, and discharges as needed Partner with clinical teams to maintain patient flow and efficiency What Makes You Great in the ED You thrive in a fast-paced, high-acuity environment You stay calm, focused, and professional under pressure You can multitask without sacrificing accuracy You lead with empathy while maintaining efficiency You communicate effectively with patients, families, and care teams What You Bring Strong customer service skills and emotional intelligence High attention to detail and accuracy Ability to prioritize and adapt quickly in real time Minimum Requirement High School Diploma or GED (or equivalent experience) Why This Role Matters In the Emergency Department, patients don’t have the luxury of planning ahead—they rely on you in critical moments. Your role helps create order, clarity, and support when it’s needed most. Work Shift Variable Hours (United States of America) Equal Opportunity Employer LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. #J-18808-Ljbffr LCMC Health