Client Service Representative - Full Time

Job Description

Job Description

Do you love animals and have that special presence, both over the phone and in person, that makes people feel instantly comfortable? We’re looking for full-time, client service representatives, who can handle both reception and phone duties with equal skill and kindness.

This role goes beyond answering phones or booking appointments — it’s about creating connections. At South Town, our values guide everything from how we care for clients to how we treat each other:  Patient First. Client Centered. Progressive. Collaborative. Positive.

What You’ll Do

• Greeting clients and their pets in person with a welcoming, calm demeanor
• Answering calls confidently and kindly, even when things are a little hectic
• Scheduling appointments using our cloud-based software (hello, multitaskers)
• Communicating clearly and professionally in both English and Spanish
• Handling prescription refills, medical record requests, and messages between clients and the medical team
• Managing client check-ins, payments, and keeping the lobby flowing smoothly
• Keeping accurate records that reflect our high standards of care

Who you are

• Required: High school diploma or equivalent
• Required: Minimum one year of experience working in customer service, vet med experience preferred
• A positive attitude, high energy, and a “let’s make it happen” mindset
• Excellent communication and customer service skills
• Comfort working with phones, computers, and multitasking in a fast-paced environment
• The ability to stay calm, kind, and clear—especially under pressure
• Reliability, attention to detail, and great follow-through
• A desire to learn, grow, and make every client interaction a good one
• Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged)
• A team player who balances compassion and efficiency with ease
• Able to sit, stand, or wear a headset for extended periods
• Bilingual in English & Spanish (written + spoken) - Preferred 
  

Why You’ll Love It Here

• Our team is talented, kind, and committed to doing good work. Our leadership is hands-on and accessible. And our clinic culture? It’s built on mutual respect, real teamwork, and a shared desire to keep getting better.
• South Town Animal Hospital is a privately owned, growing small-animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing — for our patients, our clients, and our team.
• If you’re ready for the next step in your career, we’d love to meet you — call us or stop by anytime.

The Nuts & Bolts

• Health insurance 
• Vision insurance
• Dental insurance
• 401k with employer match
• PTO/vacay
• CE opportunities/allowance
• Professional dues
• Uniform allowance
• Flexible schedule
• EAP
• Employee Discount

We are an equal opportunity employer and celebrate diversity of all kinds.