Call Center Member Advisor

Call Center Member Advisor

IDIQ is seeking full time Member Advisors to join our Call Center. This is an ONSITE position working in the Tampa, FL, office (no remote opportunities available).

The schedule will be 10:30am-7:00pm Monday-Friday, 9:30am-6:00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer).

Next upcoming training class will be July 6, 2026

At IDIQ, our Member Advisors are responsible for assisting current members with cancellations requests and making retention efforts to maintain the customers' business. They will utilize the art of active listening, apply problem-solving skills to de-escalate customer concerns, and utilize sales skills (upgrades, better-fitting products to customers' needs, downgrades) to retain customers who are calling to cancel their membership with IDIQ.

Responsibilities may include but are not limited to:

• Maximize opportunities to retain existing customers from cancelling IDIQ services while upselling core products.
• Effectively communicate the IDIQ products and value proposition of services to members.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
• Maintaining a thorough and detailed understanding of IDIQ products and services.

Additional Responsibilities

• Able to handle and maintain strict confidentiality of sensitive consumer information in compliance with applicable privacy and data protection regulations
• Must follow all company policies and procedures regarding data privacy and protection and data loss prevention
• Regular and predictable attendance is required.
• Performs other job-related duties and responsibilities as may be assigned from time to time.

Qualifications

• Minimum of two years' experience working in a high-volume call center environment providing customer service by phone.
• Experience in handling high call volumes while maintaining excellent customer service and accuracy across systems and documentation.
• Familiarity with credit reporting services or related industries is a plus.
• Technically adept with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experienced in working with various internet browsers including Chrome and Firefox.

Additional Information

Position Details: This is a full-time, hourly position, (40 hours/week), with occasional voluntary overtime. This position is onsite at the Tampa, FL office.

The schedule will be 10:30am-7:00pm Monday-Friday, 9:30am-6:00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer).

Next upcoming training class will be July 6, 2026

Pay: $21.00 for English-only speaking candidates. $22.00 for English/Spanish speaking candidates

Benefits and Perks: IDIQ makes available comprehensive benefits including:

• Medical: 100% of base benefits for employees and 50% for dependents
• Dental: 50% for of base benefits for employees and dependents
• Vision: 50% for of base benefits for employees and dependents
• $25,000 company paid life insurance
• Short-term disability
• Long-term disability
• 11 paid holidays
• Vacation time off (VTO)
• Paid sick time (STO)
• 401k program with employer match.

Enjoy friendly competition with ping-pong tournaments, pool, Mario Cart, and more.