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Senior Support Manager - Hybrid SaaS, Weekend Coverage

Goose

Goose is seeking a Senior Support Manager to lead our Customer Operations team in Chicago, IL. The role focuses on managing weekday support, weekend rotation, and resolving escalations while partnering with our offshore team to ensure seamless coverage. You will collaborate with Implementation and Customer Success teams to share knowledge and improve processes, aiming to deliver quick, accurate, and thoughtful support in a fast-paced startup. #J-18808-Ljbffr Goose

Vacancy posted 3 days ago
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