Dining Room Host/ Hospitality

Job Description

Job Description

Dining Room Host / Hospitality Team Member
Do you enjoy making people feel welcome and creating a great first impression? Were looking for friendly, dependable Dining Room Hosts who take pride in keeping our restaurant clean, welcoming, and ready for every guest.
If you enjoy interacting with people, staying active, and being part of a team that values hospitality and service wed love to meet you!

What Youll Do
Welcome guests and help create a positive dining experience
Keep the dining room clean, organized, and guest-ready
Clear and sanitize tables quickly and efficiently
Refill beverages and assist guests when needed
Maintain restrooms and dining areas to high cleanliness standards
Support the team during busy meal periods
What Were Looking For
Friendly, outgoing personality
Strong attention to cleanliness and detail
Ability to stay active and move quickly in a busy environment
Dependable and punctual
A team player who enjoys helping others
Role Summary
Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
General Responsibilities

• Read, understand and comply with all parts of the Team Member Handbook
• Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
• Deliver portions that are correct and meet all weight and presentation expectations.
• Execute FIFO (First In, First Out) model is being followed.
• Protect the customer experience by ensuring packaging, food presentation and quality is top level.
• Appropriately handle all customer issues and play a positive role in customer recovery.
• Show up on time, have a great attitude and work hard for your entire shift.
• Constantly improve yourself by finding ways to do your work better and faster.
• Proactively pursue the certification process and look for opportunities to be cross-trained.
• Be responsible to fill your shift if you are not able work.
• Ensure your appearance is in compliance with the Handbook
• Be a team player
• Display good stewardship and a sense of ownership for the business
• Back of the House (BOH) -- Use holding and timing system and batch numbering on holding pans and in the chute system.
• BOH -- Track waste and store according to procedure.

Requirements

• Available to work a minimum of # hours per week
• Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

• Outgoing and fun
• Great attitude
• Hard working
• Dependable
• Honest
• Demonstrate leadership attributes
• Team-player
• Positive attitude & role model
• Responsive to teams needs
• Takes initiative
• Works to serve others
• Motivated to grow and to learn
• Great verbal communicator
• Outgoing/friendly/patient
• Desire for ongoing training/education
• Detailed & keenly observant
• Passion for procedural discipline
• Able to lift 40 - 60 pounds on a consistent basis